Customer Service Manager

CARLUS HARDEN

**** ******* ****, ****** ****, AR 72209

479-***-**** ******.******@*****.***

OBJECTIVE: Obtain employment with a leading corporation which will allow me to utilize my

acquired management and leadership skills. Additionally, I have interest in management training that

leverages my current experience, while at the same time strengthening my capabilities and learning new

skills.

SKILLS: Strong Interpersonal Skills, Self-Motivated, Problem Solving, Results Oriented, Adaptability

and Strong Customer Service Skills.

EXPERIENCE

J.B. Hunt Lowell, AR April 2005 to Feb 2010

Lease Purchase Fleet Manager - October 2008-February 2010

• Dispatch and supervise a group of 30 drivers

• Train and monitor drivers on company safety procedures for compliance

• Ensure on-time pick up/delivery of freight for assigned customer and/or geographical areas

• Responsible for weekly financial reviews as it driver profit-and-loss statements

• Enforce company maintenance and service procedures with drivers

• Conduct driver education to ensure sustainable business practices are in place

Manager Trainee - April 2008-October 2008

• Six month intensive training with the objective of becoming a Fleet Manager.

• Actually completed the training course in four months.

Scheduler - April 2005-April 2008

• Reviewed job requisitions and identify possible applicants via computerized or manual system

• Informed applicants of job duties, working conditions, pay, benefits, and promotional

opportunities

Fitness Intern, Adult Wellness Center Rogers, AR Aug 2007-Nov

2007

• Conducted orientation sessions for new members

• Taught a water aerobics class for approximately 15 members

• Cleaned the exercise machines and kept a daily attendance count

• Advised and assisted members with daily workouts

Campaign Caller, University of Arkansas Fayetteville, AR Feb 2005-April

2005

• Called U of A alumni for donations in support of the 21st century campaign drive to acquire,

renew, and upgrade gifts to the University of Arkansas

• Won the award for “caller of the night” for having the most money donated to the U of A

Package Handler, UPS Springdale, AR Jan 2004-Jan

2005

• Worked in a fast-paced environment of package handling

• Achieved top 3 status for lowest scanner errors

Merchandise/Customer Assistant, Sears Little Rock, AR May 2003-Aug

2003

• Provided excellent customer service skills and stocked merchandise

• Replenished the sales floor and straightened merchandise

• Assisted customers with purchases

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint

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