Customer Service Manager
Resume:
Rhoda Troy
Englewood, Ohio *****
E-mail: abkp1i@r.postjobfree.com
Over thirty years of customer service and quality assurance experience.
Skilled in assessing and evaluating customer requirements, developed
training materials and conducted training courses.
Professional Experience
2006-2009 Holiday Inn Siesta Key, Sarasota, FL
Manager on duty
Sole responsibility for operation of the second shift including end of shift revenue
reconciliation reports, coordination of departments to ensure guest satisfaction, training
of new employees, customer service and concerns, sales and booking of meeting rooms
and groups. Execution of room assignments according to guest request, submission of all
required reports, assisted with other departments when necessary including stepping in as
manager in the housekeeping department until a suitable candidate was found.
2004-2006 Al’z Gulf Coast Catering, Sarasota, FL
Assistant Manager
Sought out new clients for the lunch truck business, inventory control as well as ordering,
customer service and all shift ending revenue reconciliation, hiring and training of all
new employees, customer service and menu creation
2000-2004 Westat Sarasota, FL
Supervisor
Oversee employee during studies for various government agencies and foundations, job
coaching and mentoring, conducted training classes for new studies with current
employees and new hires, opening and closing duties, submission of all related reports as
well as employee reviews. Conducted phone interviews for the study.
Skills
Enthusiastic team player, initiate and manage many projects simultaneously with
attention to detail
Basic computer skills
Good written and verbal communication skills
Strong people skills; friendly, listens well, articulate, dependable, motivated with a strong
work ethic and high degree of integrity
Education
Davis Business College Toledo, OH
Toledo Travel School Toledo, OH
Contact this candidate