Sales Customer Service

Angela Morrone

abkp03@r.postjobfree.com

** ******** ******

Lodi, CA 95240

209-***-****

Qualifications:

. Excellent communication skills, both written and verbal

. Capable of handling confidential information with sensitivity

. Well versed in California Labor Code and OSHA standards

. Proficient in ADP, ACT, MS Word, MS Excel, MS Outlook and QuickBooks

Pro

. Ability to multi-task and detail oriented

Work History:

The Dermal Clinic-1/07 to 8/10

Sales Consultant

. Responsible for all incoming calls and the daily scheduling of clients

for eleven estheticians

. Apply and demonstrate Bare Escentuals make-up application and

techniques

. Educate customers about skincare and create their personal regimen

based on individual needs

. Maintain high standards of customer service and motivate peers by

example

. Assist in developing sales techniques through sharing knowledge gained

by personal successes

. Oversee all paperwork and documents consisting of, but not limited to;

deposit slips, refund and void logs, paid-out log, merchandise

credits, due bills, receipt and adjustment records, bills of lading,

timesheets, invoices and returned check activity logs

. Ensure customer needs are met and stock levels are maintained by

working closely with outside vendors, distributors of merchandise,

consumables, or services

. Supervise, maintain and implement banking procedures using QuickBooks

Pro

. Open and close store, responsible for alarm system, keys to the store

and cash register

. Supervise balancing procedures and maintain records on cash balancing

in the store

Hedy Holmes Staffing Services-8/00-1/07

Human Resources/Recruiter

. Managed and maintained confidential personnel files and database using

ACT

. Screened, interviewed and evaluated all applicants

. Developed network of resources for recruiting and marketing through

referrals and associations

. Processed all new hire paperwork, including proper completion and

maintenance of W-4 and I-9 forms to insure INS compliance

. Conducted new employee orientations regarding dress code, company

culture, OSHA safety, proper conduct and professional behavior

. Performed reference and background checks

. Processed and managed unemployment claims

. Served as liaison between client and employee, which resulted in

effective interventions, creative problem solving, counseling, and at

times termination of employee

. Responsible for supervision of internal employees, provided ongoing

training during daily interactions and by setting the example

. Audited timecards, resolved payroll/billing discrepancies and handled

all aspects of payroll for 200+ employees using ADP software

Esprit de Corp-4/98-8/00

DKNY Kids Account Coordinator

. Responsible for developing and maintaining strategic partnerships

with Sales Reps and Retail accounts

. Oversaw all stages of an order to ensure order integrity and

maximize order fulfillment

. Provided assistance as needed during sales meetings and

appointments, pre-line and market

. Coordinated with other internal departments to compile account

analysis and special reports as needed

. Maintained accurate, thorough documentation and record keeping of

all account information and activity for audit trails and problem

solving purposes

. Timely collection of order distributions and confirmations prior to

completion date Reviewed confirmations for accuracy and resolved

any discrepancies before time of shipment

. Provided accurate, timely information to Sales Representatives,

Sales Management, Sales Service Supervisors and Retail accounts

regarding order status, shipping status and product availability

Stansbury Consultants, Inc.-8/96-4/98

Human Resources/Recruiter

. Successfully matched temporary and temp-to-hire candidates with the

appropriate positions

. Screened, interviewed, sourced and qualified candidates

. Developed Staffing network of resources for recruiting and

marketing through referrals and associations

. Negotiated salaries, contracts benefits and start dates

. Implemented marketing strategies

. Thorough at managing the workforce in understanding assignments,

positions and product

. Managed and maintained a confidential database requiring constant

updating of information

. Processed and managed unemployment claims

. Enhanced relations with applicants and clients through relationship

building

* Mastered communication with team members and executive staff

* Effective at conflict resolution, while working well under

deadlines and adjusting to constantly changing priorities in a fast

paced environment

* Assured HIPPA compliance-applicant/client privacy rule

Education:

San Joaquin Delta College

Fine Art/General Studies

Lodi High School Graduate

Specialized Training:

Communication with Impact "The Tools for Building Effective Work

Relationships and Teams"

Leadership Training and Development Group "Getting From Where You Are

to Where You Want to Be"

Attended Annual Staffing and Recruiting Conference

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