Administrative Assistant Customer Service

Tamika Johnson

*** ********** *****, ******* **** VA, 23608

757-***-****(h) 757-***-****(C) ( abkoyj@r.postjobfree.com

objective

Seeking a challenging position as an Administrative Assistant, which will

allow me to further utilize my existing skills and enable me to acquire new

skills.

Summary of qualifications

. Health Insurance Portability and Accountability Act (HIPAA)

. Occupational Safety and Health Administration (OSHA) standards and the

use of Universal Precautions in the Medical Office

. Medi-Soft, MS Excel, MS Word, Medical Terminology

. Insurance claims including HMO's, PPO's, and Workers' Compensation

Plans

. Patient Claim Forms and Charts

. Taking Patient Vitals, Patient records (manual and electronic) and

Filing

. Phone Etiquette, Appointment setting, General correspondence and Mail

Processing

. Receptionist Skills (used multi-line phones)

. Scheduling Patient Appointments

. Overseeing office duties

. Recording medical histories

. Ordering medical Supplies

. Arranging patient hospitalization

. Managing paperwork, Bookkeeping systems

. Creating a friendly atmosphere

Employment

April 2009- Nov 2009 Spirit Of Norfolk

Administrative Assistant/Receptionist

Data Entry

Operate Multi-line switchboard

Reconciled financial Reports

Processed and distributed all mail

Provided administrative support to sales team

Bookkeeping/Front desk Reception

March 2005-April 2009 St. Mary's County Government

Receptionist/Administrative Support

Resolve customer complaints/problem solving

Responsible for digitized archived documents

Conducted audits, and inspections

Responsible for Bank deposits, and Daily reports

Maintained customer and employee relations

Sept 2001- Sept 2004 United States Navy, Naval Station Norfolk

Admin/Seaman and Supply Clerk

Education

. United States Navy Boot camp

. US Navy training school

. Customer Service Training

. Military Security Training

. Business Administration I and II (US Navy)

. Everest College ( Medical Administration Assistant) 1/2010- Present

< Directors List/ Excellent Attendance

< GPA 3.8

Tamika Johnson

121 whitewater drive, Newport News VA, 23608

757-***-****(h) 757-***-****(C) ( abkoyj@r.postjobfree.com

To whom it may concern: Sept

15, 2010

I am actively seeking an Administration opportunity in a demanding, fast-

paced multi-tasking office. I possess over 11 years of administrative

experience and have equipped me with a multitude of skills, and I would

like to continue my growth with your company.

Throughout my career I have demonstrated for my employers an exceptional

facility for meeting organizational objectives and demands. In addition to

my secretarial skills, my skills as a hostess have often been utilized by

employers. Often I was entrusted with client greeting, tour leading, and

other hospitality services. I am certain I would prove to be an asset to

your continuously growing company as well.

I would greatly appreciate the opportunity of speaking with you personally

at your earliest convenience. Thank you for your time.

Sincerely,

Tamika Johnson

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