Customer Service Manager

Tracy J. Woolverton *** Guinea Mill Rd Moyock NC, 27958

Cellular 252-***-****

abkoxx@r.postjobfree.com [pic]

Supervisory/Management

Qualification Highlights

. Mediation and problem solving skills.

. Competent using software including: Windows, Microsoft office, E-

mail, and the Internet.

. Effective management, technical, and supervisory skills.

. Demonstrated ability to meet the needs of patrons, dependable, hard

working, reliable, and punctual.

. Recognized for long hours, commitment to customers, attention to

detail, professionalism, and follow-up.

. Use clear, concise communication skills in conjunction with

organizational skills to perform daily duties.

. Work well as a team member or independently.

. Met or exceeded all performance goals to date.

. Resourceful, energetic, competent, multi-task and results-oriented.

. Public speaking and presentation experience.

. Developed and implemented improved policies and procedures, resulting

in improved efficiency and productivity.

. Commended for dedicated work ethic and rewarded by steady promotions

and training in all aspects of work.

Professional Experience

Supervision, Quality and

Production Management.

. Effectively employ proactive management and problem resolution

techniques.

. Significantly exceeded past manager's performance levels rapidly

achieving peak performance resulting in reduced expenditure, enhanced

profits, lower staff attrition rate, and increased customer loyalty.

. Boosted monthly production from 18 miss picks to 1 to 2 a month.

. Managed team of up to 45 employees. Met cost and yield targets while

ensuring high-volume from drivers

. Supervised and monitored the work activities of subordinates and

staff.

. Monitored quality of service by acting as liaison to customers, and

TFC. Implemented a service and support program that reduced customer

complaints by 85%.

Employment History

High Tech Recycling, Moyock, NC

2010 to present

CDL Driver

Parts Channel, Pittsburgh, PA

2009 to 2010

Driver

TFC Recycling, Chesapeake, VA 2008 to 2009

Supervisor

Eure Site Solutions, Norfolk, VA 2007 to 2008

Supervisor, Office manager, inside and outside sales

Chesapeake RV, Chesapeake, VA 2007 to 2007

Technician

Crete Trucking, Lincoln, NE 2007 to 2007

Over the road driver

Schneider Trucking, Green Bay Wisconsin 2005 to 2007

Over the road (Team Driver)

Precision Wall, Greenville, NC 2004 to 2005

Construction Worker

Sony Electronics, Mountpleasant, PA

1994 to 2004

Logistics Coordinator

Education

Beth-Center, Fredericktown, PA 1986

H.S.

Skills

. Supervision

. Problem Resolution

. Strategic Planning and Growth

. Staffing Needs

. Staffing and Management Development

. Office Administration

. Scheduling

. Traffic & Transportation

. Inventory Planning & Control

. Material Tracking Systems

. Organizational Management

. Personnel Supervision

. Employee Supervision

. Performance Analysis

. Payroll Reporting

. Safety Awareness / Training

. Documentation and Reporting

. Customer Relations

. Conducting Training Programs

. Coaching and Motivating Staff

. Customer Service and Retention

. Recruiting and Hiring Personnel

Licenses

Class A CDL, Schneider National, 2005

Military clearance, TWIX Card, VA, 2009 to 2013

Training

Team Skills, Sony Electronics, Mountpleasant, 1994 to 1997. Mediation and

problem solving skills. Effective management, technical, and supervisory

skills. Use clear, concise communication skills in conjunction with

organizational skills to perform daily duties. Work well as a team member

or independently

Volunteer

Sony Electronics, Mount Pleasant, PA 2000 to 2004

Coordinator

Worked with PA clean highways to help clean route 119 in front of and

around Sony

H.U.D. home improvement, Chesapeake, VA 2008 to 2009

Supervisor

Helped repair homes for the less fortunate

Contact this candidate