Customer Service Management

Tina M. Hissong **** Champaign Ave.

Mattoon, IL *1938

574-***-**** ( ********@************.***

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Employment Objective: Leadership position with a community-oriented

organization that utilizes my organizational skills and strengths in

management and public relations to achieve the organization's mission.

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Versatile, articulate director and program manager offering more than 15

years experience in nonprofit management, project management, human

resource management and community outreach. Exceptional communication and

writing skills and ability to work cooperatively with a wide variety of

people. Areas of strength and proficiency include:

( Personal Communication ( Organizational Leadership

(Personnel Management ( Event Management

( Financial Management ( Media Relations

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CAREER HIGHLIGHTS

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Douglas-Hart Foundation

Mattoon, IL

2007 - present

Executive Director (2007-present)

Provide administrative direction and leadership for the Douglas-Hart

Foundation that includes operation of the Douglas-Hart Nature Center,

working for an ten-member board of directors, directing a staff, and

developing projects and programs for the Nature Center.

Key Accomplishments:

. Increased the organization's awareness, image and community

involvement by improving media relations, planning strategic

events to raise awareness, and community involvement.

. Increased annual campaign 30%

. Successfully accomplished fundamental shift to a customer service

and results oriented organizational culture through strategic

hiring and HR policies

. Implemented change in educational programming that has resulted in

increased community participation and revenues

. Provide leadership, direction and support for four active

committees - Finance, Personnel, Building and Grounds, Program

Lake Maxinkuckee Environmental Fund, Inc.

Culver, IN

1995 to 2007

Executive Director (1995 to 2007)

Provide administrative direction and leadership for local lake and

watershed nonprofit organization that includes working for an eight-member

board of directors, directing a ten member volunteer committee, and

developing projects and programs to improve the water quality of Lake

Maxinkuckee.

Key Accomplishments:

. Increased annual fund gifts 40% over 5 years with a multi-faceted

fundraising campaign

. Successfully wrote, administered, and implemented $100,000 grant from

Indiana Department of Environmental Management to install stormwater

treatment units in the Town of Culver.

. Manage all administrative tasks

o All organizational correspondence

o Personnel management, including volunteers

o Maintain financial records and create yearly budget

o Grant Writing and Administration (quarterly reports,

financial tracking)

o Quarterly Newsletter

. Developed a 200 page lake and watershed management plan - a $100,000 two-

year project funded by grants from the Indiana Department of

Environmental Management and Indiana Department of Natural Resources.

Tina M. Hissong R sum Page Two

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Freelance Consulting and Grantwriting

Culver, IN

2000-2007

. Developed and wrote Federal grants for clients, including Carol M. White

physical education grants for 9 school districts, Homeland Security

grants for 5 fire departments, a local Boys and Girls club and state and

local grants for various clients

. Consulted with numerous local lake associations and non-profits on

fundraising, grantwriting, organizational structure

. Presented grantwriting seminars at 2 conferences

. Coordinated 3 annual conferences for a state-wide organization and Co-

Chaired a conference committee for a national symposium

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EDUCATION

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. Indiana University BGS Honors Program

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COMMUNITY ACTIVITIES

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Mattoon Rotary Club 2007-present

Mattoon Athletic Boosters 2007-present

Indiana Lakes Management Society (1995-2007, President 2004 and

2005)

. Culver Community Youth Center Task Force (Long-term financial

resources chair 2004)

. Steering Committee member for Culver, IN community development

group

Culver Kiwanis Club

Culver Chamber of Commerce Board of Director (1995-2003, Secretary

1995-1998)

. Culver Elementary PTO (1991 - 1995 President 1995)

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