Customer Service Human Resources

Johndrea Dalton

**** ******* **.

Riverdale, GA *0296

404-***-****

abkow2@r.postjobfree.com

Objective:

Accounting Administrative Support Professional with 14 years of

expertise in accounts receivables, customer service, and Microsoft

Office Suite demonstrated in accounting, transportation, bank lockbox

operations, human resources and electrical engineering support roles.

Ability to analyze and solve problems in an environment with stringent

deadlines. Strong interpersonal and communication skills with

experience working with a variety of constituencies in a diverse

community.

Technical Skills:

Operating Systems: Windows XP,

Software: Office, QuickBooks, Lotus Notes, Adobe, Macromedia, Oracle,

Solomon,

AutoCAD R12,

Work Experience:

SOUTHERN ALUMINUM FINISHING CO., INC. 2007- Present

Account Receivable/Purchasing Atlanta, GA

. Interact with over 3000 customer's concerning their accounts

(short pays, refunds, and overpayments)

. Place collection calls and follow ups to customer's with past due

accounts

. Make credit decisions on past due customers making new orders

. Modify invoices when there is a discrepancy in invoice price and

quoted price

. Download and process cash receipts for over 50 customers daily

. Create purchase orders for 3 locations; while ensuring that the

merchandise purchased is the highest quality of items for the lowest

price possible

. Saved the company $46K annually by replacing fanfold with a

polyester cover

. File and Pay Sales and Use Tax for over 30 states (E-file and by

hand), as well as amend taxes and request refunds for taxes that

were paid into a state in error

PER-SE TECHNOLOGY 2006- 2006

Cash Applications- Contractor Atlanta, GA

. Setup new customer's payment methods in Oracle

. Process manual and recurring credit cards through Authorize.Net

. Research unidentified and unapplied payments

. Collect money from customer's who credit cards and ACH payments have

been

declined

TOP KLASS ACCOUNTING AND TAX 2005-2006

CPA Assistant- Seasonal McDonough, GA

. Reconciled bank statements and provided cash balance sheets using

Quick Books

. Handled all payroll functions, including quarterly and annual

payroll tax liabilities

. Invoiced client customers, posting collections, and aging account

receivables

. Paid bills and managed accounts payable

. Prepared all required business and individual tax returns

UPS SUPPLY CHAIN SOLUTIONS 2005-2005

Auditor - Contractor Atlanta, GA

. Reviewed the journal and verify that the base and mileage expenses

are posted for each

service order

. Processed overnight envelopes containing Proof of Deliveries

. Checked the accessorial charges paid to the drivers and made sure it

had corresponding

revenue

. Communicated with drivers face to face, by telephone, or fax when

there is a

discrepancy in their P.O.D's

WACHOVIA / FIRST UNION 1999-2005

Operations Specialist Atlanta, GA

. Familiarized, understood and adhere to all customers' exception

processing procedures

with an average of over 230 transactions per hour

. Lead member on team to salvage relationship with essential customer

considering

cancellation of contract

. Analyzed customer complaints and complex rejected items to help

maintain a positive

customer relationship

. Trained new associates assuring they understand all of the

processing procedures

. Assisted with coordinating the workflow to meet customer deadlines

Education:

Associate of Arts in Business Administration 3/2007

American InterContinental University Hoffman Estates, IL

Bachelors Degree in Technical Mgmt (Accounting) 8/2010

DeVry University Atlanta, GA

References available upon request

Contact this candidate