Customer Service High School

Leigh A. Pope

*** ***** ***** – Apt. #****

Madison, Alabama 35758

Phone: 256-***-****

256-***-****

E-Mail: ********@*****.***

OBJECTIVE

To attain an administrative position that will utilize my experience and my eagerness to learn, as well as

provide challenges and opportunities for growth.

EDUCATION

Oakland Community College Southfield, Michigan Major: Business Administration

Southfield High School Southfield, Michigan High School Diploma: June, 1990.

PROFESSIONAL SUMMARY

Administrative/Clerical and Customer Service experience

Team player, enthusiastic, self-motivated, eager and willing to learn, ability to effectively interact with all

levels of individuals

Proficient in Microsoft Word, Excel and Power Point

EXPERIENCE

RECEPTIONIST/OFFICE ASSISTANT ACCORDANCE HOME CARE 7/10 - PRESENT

- Access caregivers and clients on computer

- Assists office manager with applicants reference checks, phone calls, faxes, etc.

- Answer phone and answer questions callers have about job availibility

- Greets applicants, caregivers

PRODUCTION/ASSEMBLY LINE CHRYSLER LLC. 11/1997 – 3/2009

- Worked on assembly line building axles for various Chrysler products

- Trained on numerous jobs using a rotation system enabling each person to be knowledgeable of all jobs on

particular lines

- Worked on various jobs in various departments

CUSTOMER SERVICE REPRESENTATIVE CONSUMERS ENERGY 5/1995-11/1997

- Accepted and responded to calls from customers having difficulty paying their energy bills

- Assisted customers with making arrangements for their service as well as providing customers with account

status and additional service options

- Addressed customer complaints

- Worked in department assisting customers requesting account change to include appliance repair service

- Handled various situations as needed (maintenance/audit of accounts and due date changes)

ACHIEVEMENTS

Received Recognition Award (during employment with Consumers Energy) for the number of sales achieved

resulting from information given to customer.

References available upon request

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