Customer Service Sales

Tina Montgomery

**** ********** ***** #** ( Bossier City, LA 71112

318-***-**** ( *********@*****.***

Objective:

To obtain a position in the administrative arena using the skills I have

been fortunate to obtain throughout my career with a stable company.

Qualifications

Administrative Support professional with nearly 20 years experience working

in fast-paced environments demanding strong organizational, technical, and

interpersonal skills. Trustworthy, ethical, discreet and committed to

giving superior customer service. Confident and poised in interactions with

individuals at all levels. Detail-oriented and resourceful completing

projects as an individual or team. Capabilities include:

. Customer service and relations

. Word processing

. Computer operations

. Accounts payable

. Filing and data archiving

. Office equipment operation

. Telephone reception

. Executive Secretary

. Administrative

Relevant Skills

Administrative Support

. Provided clerical support for commercial real estate company. Worked

closely with four real estate agents in producing marketing materials and

mass mailings to sell and lease property listings. Tracked progress of

legal documents generated for listings, sales, and leases to ensure

documents were fully executed.

. Researched potential buyers and lessees using credit-based and real

estate websites and databases.

. Performed administrative and secretarial support functions for several

hotel departments as well as small business owners. Coordinated and

managed multiple priorities and projects.

. Provided discreet secretarial and reception services for a busy family-

counseling center. Scheduled appointments and maintained accurate, up-to-

date confidential client files.

. Assisted with general accounting functions; handled A/P and purchase

requisitions; maintained purchase order logs. Provided telephone support,

investigated, and resolved payables issues for a large oil and gas

corporation as well as a small construction business.

. Assisted with inventory control by performing cycle counts and

reconciling monthly and yearly inventories of parts.

Customer Service and Reception

. Registered incoming patients in a family-counseling center. Demonstrated

ability to maintain composure and work efficiently in a fast-paced

environment while preserving strict confidentiality.

. Greeted guests and clients in a hotel sales department. Qualified their

inquiries for meeting space and room blocks and directed them to the

appropriate sales manager.

. Answered customer calls for service and repair of home security systems.

Handled payment transactions from walk-in customers.

Management and Supervision

. Participated in staff recruitment, hiring, training, and scheduling.

. Scheduled and tracked service calls for field representatives.

Employment History

(2008- Present) Career Search Personnel contract

Administrative Assistant, Shreveport, La

(2008- Present) Express Employment Professionals contract

Commercial Coordinator, Shreveport, La

(2006-2007) Tesoro Oil, Data Entry Clerk San Antonio, TX contract

(2005-2006) Ventura Homeowners' Association contract

Residential Services Coordinator San Antonio, TX

(1998-2005) LodgeNet Entertainment Corporation

Support Coordinator Houston, TX

Previous employment includes, accounts payable for commercial property,

retail, customer service, accounting, secretary, receptionist

Education

Henderson State University Arkadelphia, AR

BA Mass Media Communications Magna Cum Laude graduate

Skills

Advanced Excel & Word, Windows (XP, Vista, & 7), Outlook, SalesForce,

Clarify/Clearlogistics, SAP, Peachtree, TOPS, Stratton Warren, and the

Internet

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