Customer Service Sales

Jennifer M Flores 915-***-****

**** **** ******, ** **** TX 79936 abkoug@r.postjobfree.com

Professional Profile

Have worked in a call center for 7+ years. I am familiar with customer

service quality, general service issues, utilities, problem solving. I'm

good with people, office relations. I learn quickly through hands on

training. As well, I am able to adapt to new situations in an ever

changing market & enjoy new challenges.

Customer Service

Call Center Experience

Problem Solving

General Computer Knowledge

Communication skills

Familiar with office relations

Professional Experience

ATT, El Paso TX

January 6,2003 - May 2010

Customer Service / sales

Achievements:

PMEI committee- worked with management to improve working relations within

the office

Head Union Steward

Referral rep- supervised trainees while on job to ensure service quality,

encourage sales & aid in proper product information

Responsibilities:

Customer service

Take orders for service changes

Bill explanation

Trouble shooting

Educate customer of services and sales

Chilis, El Paso TX

November 1999 - December 2002

Bartender / server

Achievements:

Bar Manager - did scheduling, orders, monthly meetings

Trainer - trained new employees in the restaurant

Road trainer - traveled to different locations to train employees/

managers in procedures, responsibilities of front of the house staff

Responsibilities:

Customer service

Liquor orders

Training

Scheduling

UPS, El Paso TX

July 2002- December 2002

Clerk

Responsibilities:

Verify shipping addresses

Call customers to verify delivery times

Sort shipments to proper destinations

Early morning preload

Education

University of Texas at El Paso, El Paso TX

2+ years

Burges High School

Graduated 1994

References

References are available upon request.

Contact this candidate