Customer Service Manager
Resume:
Toni Wakem
* ********** ***** - ***** **. Paul, MN 55075
Cell: 651-***-****
E-mail: *******@*******.***
September 15, 2010
To Whom It May Concern:
I am writing in response to your recent advertisement for an Administrative
Assistant. My resume is
attached for your review.
My background includes extensive administrative and office experience,
including office procedures, customer
service and maintaining the smooth flow of work in a busy office. I enjoy
working in a busy office environment and with a variety of tasks and
responsibilities. I am a quick learner and like learning new things. I am
proud of my exceptional customer service and organizational skills, and
also my dependability.
I am very interested in talking with you about this position or a similar
position you currently have available. I
am seeking a position in an office environment with people contact and I
feel that I would enjoy this job for that reason. I also believe that
your company would benefit from my outstanding work ethic, attention to
detail, ability to multi-task and professionalism.
Thank you for your consideration, I look forward to your response.
Sincerely,
Toni Wakem
Toni Wakem
____________________________________________________________________________
______________
3 Apfelridge Court *******@*******.***
South St. Paul, MN 55075
Cell: 651-***-****
Objective
To obtain an office position in a team environment where I can contribute
my skills and knowledge while being challenged with new learning
experiences. Preferably a position with a variety of tasks and people
contact.
Qualifications
Personable and professional person with a broad range of administrative and
office experience. Extensive background organizing and maintaining the
smooth flow of work in a busy office. Detail oriented individual with
exceptional customer service, communication and problem solving skills who
enjoys multi-tasking and keeping busy. Computer proficient in Microsoft
Word, Excel, Publisher and Outlook, ASPC and ADL accounting systems,
Ceridian/API payroll system, Impact and Allscripts scheduling system.
Employment
Nystrom and Associates
A psychiatry & counseling clinic providing services to children and adults.
Office Support/Registration Coordinator Oct. 2009 - present
. Responsible for new patient registration and detailed intake
information process.
. Responsible for patient check-in, collection of payments, scheduling
and reminder calls.
. Professionally handling very busy multi-line phone system.
. Provide administrative support to eighteen clinicians including office
and patient needs.
. Responsible for prioritizing heavy workload and organizing the smooth
flow of office procedures.
. Create new patient charts, filing, copying and faxing.
Presbyterian Homes of Inver Grove Heights
A non-profit Christian organization providing housing and services to
adults 55 and older.
Dec. 2002 - Oct 2009
Business Office Manager & Human Resources Rep. October 2006 - October
2009
Business Office Manager March 2004 - October 2006
Receptionist Dec. 2002 - March 2004
. Greet residents, family members and vendors and professionally answer
busy multi-line phone system.
. Processing charges, monthly billing statements, collections issues &
weekly accounts receivables & bank deposits.
. Responsible for proficiently responding to billing questions and
concerns.
. Schedule, plan and facilitate office meetings and events.
. Maintain office equipment and order office supplies.
. Hire, train and supervise receptionist staff.
. Responsible for prioritizing and delegating assignments and other
general office functions.
. Bi-weekly payroll administration using Ceridian/API system.
. Assist with creating and final proofing of employee and resident
monthly newsletters.
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Dr. Robert Roloff, Inver Grove Chiropractic Clinic
Doctor's office offering chiropractic manipulation and other physiotherapy
programs.
Office Manager July 1985 - Dec. 2002
. Schedule and greet patients, professionally answered busy multi-line
phones, process co-payments.
. Create new charts, maintain medical records, insurance verification.
. Primary contact responsible for responding to patient questions and
concerns.
. Managed and processed insurance claims, accounts receivables & bank
deposits and handled collection issues.
. Responsible for conducting training, prioritizing and delegating
assignments, preparing payroll.
. Schedule meetings, depositions, Worker's Compensation Hearings and
lunches for doctor.
. Successfully initiated and completed converting the office from a paper
based system to a computer system.
Education
Inver Hills Community College, Business Administration
Continuing Education Classes and Seminars: Business Writing,
Business/Interpersonal Communications, Goal Setting For Practice Growth,
Hiring Procedures, Billing Procedures and Insurance Coding, HIPAA Privacy
Regulations and Seven Habits of Highly Effective People.
Personal
Forty-nine years old, married with two adult children. Hobbies: walking,
biking, dancing, canoeing and spending time with family and friends.
Enjoys volunteering with Operation Minnesota Nice, Feed My Starving
Children and Samaritan's Purse.
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Toni Wakem
3 Apfelridge Court - South St. Paul, MN 55075
651- 457-3188
E-mail: *******@*******.***
Professional References:
Former Employer:
Dr. Robert Roloff
2940 65th Street East
Inver Grove Heights, MN 55076
Former Supervisor:
Jim Angell, Campus Administrator
Presbyterian Homes of Inver Grove Heights
6307 Burnham Circle
Inver Grove Heights, MN 55076
Former Co-Worker:
Stacy Carlsrud, Housing Director
Presbyterian Homes of Inver Grove Heights
6307 Burnham Circle
Inver Grove Heights, MN 55076
Personal References:
Sally Patrick
117 - 11th Avenue North
South St. Paul, MN 55075
Kathy Bester
7 Apfelridge Court
South St. Paul, MN 55075
Page 3 of 3
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