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Customer Service Manager

Location:
Gainesville, FL, 32608
Posted:
September 27, 2010

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Resume:

Antonio Williams

**** ** ** ** ***. H-*

352-***-****

abkosn@r.postjobfree.com

Objective

Seeking a management position where I can utilize my management experience. I come to you

with fresh new management skills and techniques. I am highly motivated, and I enjoy new

challenges. I am a team leader and believe in sharing my expertise with my co-workers and staff.

I have excellent communication and leadership skills and look forward to working for a company

that will challenge me to be my very best.

Skills

Windows 95,98,00,XP Excel Spreadsheets Microsoft word

Internet & Email Scheduling Outlook

Calculator/Filing Sicom Software Nelson Scheduling Suite

Microsoft Works

Education

Clearwater High School Diploma-2005

General Studies

Work History

Burger King 2008-Present

Assistant Manager/Servsafe Certified

Full time Assistant Manager. Responsible for managing an average crew of 10 on each shift.

Duties include maintaining shift operations of the restaurant, managing, teaching and coaching

the crew. Demonstrate superb customer service. Formulating and maintain the crew schedules,

availability and requests off. Monitoring and following up the Right Track Training materials.

Maintaining shift budget guidelines for labor while holding an average speed of service of 2.30

or less. Monitoring production and quality assurance of food and customer satisfaction. Ensure employee

accordance with state and federal health code guidelines.

Certificates Achieved: Foundations, Servsafe

Billy Jacks 2008-2009

Line Cook/Shift Leader

Full time Line cook and Shift Leader. Responsible for the daily operations of the line. Following

health code guidelines for excellent quality of production. Overseeing and training new recruits

ensuring there seriousness to the service. While observing consistency and speed of operations.

UPS 2005-2008

Loader and Un-loader

Loader and un-loader for a package shipping company. Load and unload tractor trailers meeting

time and quota requirements by shifts end while following ridged safety guidelines.

Burger King 2003-2005

Crew Trainer/Shift Leader

Crew trainer for a fast food restaurant. Responsible for working with the management training all

new hires in the restaurant. Maintaining all current training guidelines, assisting the management

in monitoring all current crew duties and assisting in speed of service through teaching and

coaching my fellow employees.

Volunteer Work/Hobbies

Williston Middle School 2007-2010

Volunteered for Cherie Hosley in the Maintenance and tutoring departments. Assisted in the

Maintenance Dept. following through with all detailed projects assigned to me. Also assisted in

tutoring the children and guiding them on the right path to being a strong leader.

Boy Scouts 2005-2006

Aided the Scout Troop Leader of “Troop 88” with all field trips, special scout projects and fund

rising. Project design and money raising for “special scouting events”.

Youth with Vision

President and creator of Williston’s first “Youth Recreational Center”. This center will give the

youth of Williston a place to express there recreational talent in a safe and fun environment with

positive roll models to mentor them.

Basket Ball League Bowling Remodeling



Contact this candidate