Customer Service Administrative Assistant
Resume:
Sharon Byrd
abkooe@r.postjobfree.com
OBJECTIVE: To obtain a challenging position with your company, that
will enhance growth and opportunity to utilized
my knowledge
and skills.
EXPERIENCE:
01/10-08/10 Bank of America (Resource Accounting), Greensboro, NC
Mortgage Reconcilement and Adjustments:
Mortgage Receipts Clearing (MRC), clearing
mortgage
accounts items related to monetary receipts
and researching.
Post payments, Credit corrections, Request
checks for Service
release. Process payment reversals to
balance account status.
Using Image View, MRC, AS400, Retrieval
online tools. I series,
Boss, coin, MS excel.
08/01-10/09 K&A Technologies, Inc., Kernersville, NC
Administrative Assistant & Accounting Clerk:
Enter customer personal information into QuickBooks
Professional, pay quarterly taxes, payroll taxes,
invoicing, accounts receivable, accounts payable,
collections, shipping, receiving, banking, and reconciling
accounts.
3/97- 12/97 Good Shepherd Moravian Church, Kernersville, NC
Administrative Assistant/Secretary:
Word processing, schedule appointments,
Maintain correspondence, prepare agendas, minutes
and
yearly reports for church boards and standing
committees,
heavy phone contacts, proofreading, editing,
copying and
formatting of monthly newsletter.
1/97-3/97 A&R Temporary Staffing Services, Greensboro, NC
Data Entry Clerk:
Maintain information and confidentiality of
records.
update files; proofread and edit employees
personal
files.
10/96-12/96 All People Are Customers, Greensboro, NC
Customer Service Representative:
Responsibilities include, check order forms to ensure they are
confirmed and updated, ensure callers received prompt
personal attention; imputing data; heavy phone contact with
clients; understanding pricing structures, credit issues and
returns, strong communications and problem solving skills.
3/96-10/96 Griffin Temporary Staffing Services, Kernersville, NC
Administrative Office Assistant:
Alphabetical and numerical filing, heavy phone contact
customers, adaptability and flexibility including the ability to
maintain effectiveness during change, maintain invoices and
files on a daily basis.
.
EDUCATION:
02/2010 Forsyth Technical College, Winston-Salem, NC
Medical Terminology, Coding, and Billing.
(I have a diploma in Medical Billing, Terminology,
and Coding).
2007-2009 Career Step, Utah
Medical Transcription Course: Extensive knowledge in a
variety of medical reports, and terminology including
but not limited to Clinical, Radiology, Surgery, Emergency
Room, Dental, Cardiology, proofreading, editing, medical
abbreviations, and medical transcribing.
2001 AT HOME PROFESSIONS, FORT COLLINS, COLORADO
Certification of Completion- Professional Medical Claims and
Billing Program. This program included training in all areas of
medical billing, including HCFA1500; HCFA 1450; Medicaid,
Medicare, Blue Cross/Blue Shield; ICD-9CM; CPT; followup and
appeals.
4/2000 GED (North Carolina)
5/96-2/97 DAVIDSON COLLEGE, LEXINGTON NC
Certificate of Completion- Computer Software
Microsoft Word, Microsoft Excel, Access,
Keyboarding,
Formatting, PowerPoint.
6/81-6-85 QUEENS COLLEGE, GEORGETOWN, GUYANA
English Language, Mathematics, Business
Administration,
Office Procedure Diploma.
SKILLS: Ability to grasp new information quickly, capable of
working under pressure, great interpersonal and
organizational skills.
Possess a wide variety of knowledge in different professional
fields including, but not limited to administrative duties,
secretarial, editing, proofreading, and customer service.
Reference: Lee Flippin
RF Micro Devices, Greensboro, NC
Ed Rilee
MacCord Mason PLLC Attorney at Law
273-4422
Brenda Cassell
Bank of America
442-9184
Contact this candidate