Sales Customer Service

Avery C. Johnson

*************@*****.***

408-***-**** cellular #

Experienced Customer Support/Data Entry Representative

Summary of Qualifications: 10 years plus positive and qualified Customer Support Representative with Direct

Sales experience with demos of products and enhancing sales and reaching goals by training sales rep either

hands- on or presentations. With 7 years of inbound calls to resolve simple to complex customer issues resulting

in Customer Compliment awards almost weekly to relieve the leads and supervisors. .

Work Experience:

May 2010-Present

MarketStar Corporation

Flex Team Representative

Achieving sales goals as set forth by Clients and MarketStar management, and educates customers on

client products/services. Educate and t rain store personnel on client products and programs, and apply

expert product knowledge by building productive relationships with assigned store management and

personnel.

October 2009-December 2009

Kelly Services

Morgan Hill, California

Recall Representative

Made outbound calls concerning intravenous devices’ power cords that were on a FCC recall list and received

returned calls from Hospitals and Clinics Upper Management to arrange shipments of required cords and verified

arrival of shipment while properly documenting all accounts with software and hardcopy for filing.

July 2002 – March 2009

Comcast

Livermore, California

Customer Account Executive

Troubleshoot and resolved issues which required extensive telephone communication with customers and then

upgrading their product to better run their business to save money and to work more efficiently to generate

revenue not only for customer but for Comcast as well. The position demanded Interfacing with Field Techs and

Supervisors daily if required by problem while communicating to the appropriate local ops via direct contact

numbers and or emails as needed. My duties also included daily support and prioritizing of fast paced, high call

volume and all aspects of customer service also distributed Sale leads from BST (Business Support Team) to

appropriate personnel via a Trouble Ticket Referral Process. Placed customer orders for Comcast Workplace,

Commercial, and Residential cable services in CSG (company software) with the required data entry and

monitoring tickets from initial request to installation. All accounts were documented with the necessary

information into our lead sheets in support of all five SF Bay geographic areas.

November 1998-Febuary 2009

Market Source Corporation

Alpharetta, Georgia

Hewlett Packard Demo Day Representative

Worked at stores like Comp USA, Fry’s and Best Buy stores as a Hewlett Packard Demo Day Representative

my duties included demonstrating the features of all of HP's products in the stores and training the sales reps

with new updated features and product by Hands-on and PowerPoint presentations. Greeted customers and

assisted with the purchase of new computer systems and added a printer and camera. Some questions required

troubleshooting techniques that may have lead to assisting with software updates, installing and reinstalling

software as well.

Education:

Associate in Applied Science Degree in Computer Technology,

Heald College, Hayward, California Overall G.P.A. 3.32

Diploma, Information Technology Support, and Network Administration,

Computer Learning Center, San Francisco, California Graduated Summa cum Laude,

Coursework Media and Networking Computer Operating System Support Technical Communication Data

Communication

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