Customer Service Manager

Kim Aparicio Kyle

***** * ****** ****, ****** Co. 80831

719-***-**** *************@***.***

Summary

I have a willingness to learn, a hard worker, integrity, punctual,

excellent interpersonal skills, detail oriented, great customer service

skills, multi tasking skills, and general business, educational and

technical knowledge. I have over 20 years experience in the management

field and strengths in customer service, organizational skills, and

planning development.

Education

National American University, Colorado Springs, Colorado

University of Phoenix, Colorado Springs, Colorado

Bachelor's Degree, Accounting (in progress), 2011

Experience

Tax Preparer

Liberty Tax Service, Colorado Springs, Co

January 2009 to March 2009

Jackson Hewitt Tax Service, Colorado Springs, Co

December 2007 to April 2008

. Compute taxes owed or over payment ensuring compliance with federal

laws

. Complete entries, follow tax forms and tables

. Prepare simple and complex returns for individuals/ small businesses

and use all appropriate adjustments, deductions, credits and filling

procedures

Customer Service Associate

Home Depot, Colorado Springs, Co

February 2010 to June 2010

Lowe's Home Improvement, Colorado Springs, Co

February 2007 to August 2007

Michael's Arts and Crafts, Colorado Springs, Co

August 2006 to January 2007

. Identifying customer needs and presenting appropriate products and

service offerings

. Answer questions, address concerns and alleviate delicate situations

with professionalism

. Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat and referral business.

Assistant Manager

Canine Care Center, Black Forest, Co

March 2004 to August 2006

. Classify, record, and summarize numerical and financial data

. Calculate, prepare, and issue bills according to established

procedures

. Comply with federal, state, and company policies, procedures and

regulations

. Use multi-line phone, schedule appointments, answer questions, and

provide information regarding policies and services offered.

. Supervision of employees, delegate daily tasks, training, hiring, and

release of employees

Other Relevant Experience

Manager

Petco Animal Supplies, Encinitas, Ca

. Computer software to enter data and process information

. Analyzing business operations, costs, revenues, financial budgets,

project revenue/expenses

. Maintain/ update appointment calendars

. Establish tables of accounts and assign entries to proper accounts

. Use knowledge of principles and procedures for recruitment, selection,

training, compensation and benefits

. Developing and carrying out projects

. Operate office machines, such as, photocopiers, scanners, facsimile

machines, voice mail systems, and computers

. Selecting and using training/instructional methods appropriate

. Organizational and problem solving

. Supervise employee/students and delegate tasks

. Proficiency with Microsoft Office, Excel, and Powerpoint

. Identifying customer needs

. Expertise in resolving escalated customer service issues

. Design and implementation of procedures that reduce labor cost and

improve customer satisfaction

Contact this candidate