Quality Assurance Training

Curriculum Vitae

of

Anita Halse

PROFILE SUMMARY

Personal Details

Surname: Halse

First Names: Anita

Marital Status: Married

Language/s: English, Afrikaans

Own Transport: Yes

Residential Area: Johannesburg

Office: +27-11-636-****

Home: +27-11-023-****

Cellular: +27-83-583-****

Email: **********@*****.***

*****.*****@************.**.**

Address: 17 Eeufees Avenue

Dalview

Brakpan

1451

Academic Qualifications

Institution Qualification Year

IDS-Scheer ARIS Business Designer, 2010

Certified ARIS Professional

IDS-Scheer ARIS Business Architect, 2010

Certified ARIS Professional

University of South Horticulture Diploma 2006 - Current

Africa

X-Pert B-Tech Diploma in Project 2010

Management

Faculty Training Diploma in Business Analysis 2009

Institute

SA Estate Agency Board National Estate Agency 2006

Diploma

Vaal Triangle Technikon Graphic Designing 1991

Afrikaans High School Matric 1990

Computer Proficiency

ARIS 7.1 Business Designer, Business Architect, ARIS Release Cycle

Management (RCM), Business Publisher, ARIS Process Automation

Architect (APAA) and ARIS Process Governance (APG)

ARIS 6.23 and 7.0 Toolset, Business Designer, Easy Designer, Web

publisher

JAVA scripting (basic)

Visual Basic scripting (basic)

Microsoft Office

Windows

Novell NetWare Administrator

DB Text Inmagic

Braby's Hotline

Remedy

Paradigm AHD 4.0

Work Experience

Company Position Date

Standard Bank ARIS Technical Mar 2009 -

Specialist current

Sasol Enterprise Architect - Jul 2008 - 28 Feb

Technology 2009

Sasol ARIS System Apr 2004 - Jun

Administrator 2008

Business Connexion Client Liaison Function Sep 2003 - Mar

- Lead 2006

Business Connexion 1st Line Support Group Oct 2002 - Aug

leader 2003

Business Connexion Customer Relations May 2000 - Oct

Consultant and Safety 2002

Representative

Business Connexion Call Centre Agent Feb 1998 - May

2000

082-182 Call Centre Data Processing Jun 1996 - Feb

Supervisor 1998

Topics Sasolburg Administration Apr 1993 - Apr

Supervisor 1996

Expectations & Availability

Current Salary: ZAR 434,000 per annum

Salary Expectations: ZAR 600, 000 per annum

Notice Period: 1 calendar month

CAREER HISTORY

Employer: Standard Bank

Industry: Financial

Period: 1 March 2009 - Current

Position: ARIS Method Custodian

Reporting to: Richard Addington

Reason for Not applicable

leaving:

Summary of Responsibilities

Current: research and implement APG (ARIS Process Governance) and

APAA (ARIS Process Automation Architect)

Current: research and implement Software AG's Web Methods

Implemented the generation of FSS (Functional System Specification)

from ARIS, including UML Use Case diagrams and UML activity diagrams

Implemented the generation of TSS (Technical System Specification)

from ARIS using UML Component Diagrams

Maintains the integration of ARIS with other tools (SAP Solman,

CMDB, Wipro)

Research and implementation of ARIS product suites: implemented ARIS

RCM (Release Cycle Management

Ensures that the latest ARIS modelling Methods and Standards,

approved by the ARIS Forum are updated into the modelling rule book

and are made available via the ARIS web portal

Consults on how best to model/analyse and represent information in

ARIS (Incl. integration, levelling and naming)

Create training material to reflect Standard Bank specific

requirements

Maintains the Standard Bank ARIS Rule Book and updates it with

changes to the methods and standards agreed by the ARIS Forum

Create and maintain ARIS filters and templates

Provides support with integrated tool synchronisations

Ensures ARIS competency assessments are developed and utilised.

Review training material and training sessions to ensure

requirements are met in terms of content and competency.

Employer: Sasol

Industry: Petrochemical

Period: Apr 2006 - 28 February 2009

Position: Enterprise Architect - Technology

Reporting to: Charles Strumpher

Reason for Offer from Standard Bank

leaving:

Summary of Responsibilities

Manage the ARIS license allocation

Manage the commercial arrangement between SASOL and CPI

Managing costing model of licenses, hosting and support services

with the customers

Managing service level agreements between SEAT and the customers

Managing turnaround times for restoration of data, generating and

publishing web releases or from the customer side the commitment to

achieve quality assurance goals.

Manage reporting on service level agreements to customers.

Sell the services into the business and support the business in

generating awareness of the value add of modeling along with getting

BPM projects approved.

User Access Administration - implementing the user access strategy

when requests for changes to access are received.

Generating of reports for users - publishing it on Livelink or a

common directory for retrieval.

Assistance with the methodology - handling queries on the method and

usually involves questions around information appearing or not

appearing on reports and web releases and where in the method the

information is to be found.

Assistance with Quality Assurance - this involves handling queries

on the quality assurance reports that are generated and need to be

adhered to

Client Installations - Installations of Aris, allocating license

keys, installing reports, testing connectivity and the operation of

the installations.

Database administration - schedule of backups, restores, server

maintenance and system events

Local database strategy - a process relating to the generation of

local databases along with the allocation of the correct access

rights and shared data must be compiled. Merging of databases back

into the primary repository and documented to cater for shared and

common information.

Local databases creation and merging - this involves implementing

the processes developed and getting the locals into the business for

modelling and back into the repository for further processing.

Server Troubleshooting - Fixing server side problems e.g. databases

going down, processes around restarting the server, upgrading from

one version to another of Aris etc.

Server Installations - Installations of Aris bug fixes, reports and

utilities.

User access strategy development - Development of a simple way to

manage user access to production information, personal and non

personal development environments and the protection of classified

or sensitive information e.g. not being able to reuse unapproved

organisational structures.

Quality Assurance development support - Input provided for quality

assurance and it covers areas that have a technical impact on the

performance of report generation and web release publication or any

other utility.

Reuse versus copying support - in certain cases information must be

reused between modelling teams and other times information needs to

be copied.

Documentation and publishing of all internal processes for the

internal team on Livelink.

Employer: Business Connexion

Industry: Information & Technology

Period: September 2003 to 31 March 2006

Position: Client Liaison Function - Team leader

Reporting to: Lynette Wolhuter

Reason for Offer from Sasol

leaving:

Summary of Responsibilities

Liaising with clients

Managing of 4 CLF resources

Business consulting with Information Management Consultants

Developing KPI's

Developing business processes in accordance with ITIL/BSM standards

Managing and follow up of client complaints

Compiling of Proposals

Establishing of Service Level Agreements

Telephone Consulting

Single Point of Contact (SPoC)

Customise reports which are translated into business terms

Integrate functions ensuring a single effective and efficient IM/IT

request handling service

Combine, quantify current efforts to align resource functions and

costs

Finalisation and embedding of processes and procedures

Client Centricity

Employer: Comparex Africa (Later renamed to Business

Connexion)

Industry: Information & Technology

Period: October 2002 to August 2003

Position: 1st Line Support Group leader

Reporting to: Eric Henderson

Reason for Internal transfer

leaving:

Summary of Responsibilities

First line support on

Active Directory

Citrix

Dr Solomon

Internet Explorer

McAfee

Novell NetWare Administrator

Office 95, 98, 2000, XP

SAP

VNC Managing 1st Line support - 12 technicians

Liaising with 5000 clients

Project consulting

Compiling of goals/aggravates

Social Interaction - Site news letter

Shadowing users and trouble shooting on Dameware

Compiling of training manuals

Employer: Comparex Africa (Later renamed to Business

Connexion)

Industry: Information & Technology

Period: May 2000 to October 2002

Position: Secretary / Customer Relations Consultant/Safety

Representative

Reporting to: Deon Bester

Reason for Internal transfer

leaving:

Summary of Responsibilities

Minutes and Agendas

Timesheets

Recovering of requests

Duties as per line-manager

Customer liaison

Telephone Consulting

Compiling of manuals

Handling of personnel complaints

Writing/distributing of memos

Writing/distributing of proposals

Electronic dairy upkeep

Employer: PQ-Chem (Later renamed to Comparex Africa)

Industry: Information & Technology

Period: February 1998 to May 2000

Position: Call Centre Agent

Reporting to: Jaco Haarhoff

Reason for Internal transfer

leaving:

Summary of Responsibilities

Placing of requests for

Quotations

Purchases

Computer repairs, etc

First line support on

Windows 95, 98, 2000

Office 95, 98, 2000, XP

Outlook

Novell NetWare Administrator

Unix passwords

Internet Explorer

Dr Solomon's

Telephone Consulting

Database housekeeping

Compiling of manuals

Employer: Telnet 082-182 Call Centre

Industry: Information & Technology

Period: May 1996 to February 1998

Position: Data Processing Supervisor

Reporting to: Izelle van der Merwe

Reason for Offer from Comparex Africa

leaving:

Summary of Responsibilities

DB Text Inmagic database Administrating

Data Processing

Handling of personnel complaints

Switchboard relief: Tele-boss

Writing/distributing of memos

Writing/distributing of proposals

Information gathering

Database upkeep

Newsletter editor

Telephone consulting

Trouble shooting: data-base errors

Compiling of training manuals

Compiling of goals/aggravates

Social Interaction - Company newsletter

Agendas/minutes of meeting

Employer: Topics Sasolburg

Industry: Retail

Period: April 1993 to 22 April 1996

Position: General Supervision

Reporting to: Sonja Boshoff

Reason for Offer from Telnet 082-182 Call Centre

leaving:

Summary of Responsibilities

Stocktaking

Banking

Administration

Data capturing

Stock control

Customer liaising

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