Customer Service Administrative Assistant

**** ******** **** *****

Georgetown, KY *****

Phone 859-***-****

************@*****.***

JENNIFER L. BOWMAN

Objective

To make a professional move to a challenging and rewarding

administrative assistant position utilizing self-motivation and a team

playing spirit.

Education

01/01-03/02 Sullivan University Lexington, KY

Bachelor(s Degree Paralegal Studies

Honors: Cum Laude

06/99-12/00 Sullivan University Lexington, KY

Associate(s Degree Paralegal Studies

Honors: Summa Cum Laude

Courses of study include:

. Family, Tort, Criminal and Contract Law, Real Estate

and Advanced Real Estate Law, Environmental Law and

Trusts and Estate Law

. Legal Research and Writing

. Marketing, Accounting, Business Management and

Business Writing

. Microsoft Word Applications, Information Processing

and Keyboarding

Qualification

. Advanced knowledge of Microsoft Office to include Word,

PowerPoint, Excel, Access, and WordPerfect

. Advanced oral and written communication skills

. Able to work collaboratively and effectively in a team

setting

. Able to schedule, prepare and assist with coordinating

business meetings and travel arrangements

. Member of the Greater Lexington Paralegal Association

Work Experience

2008-present Landrum and Shouse, PLLC Lexington, KY

Litigation Paralegal

. Provide legal and administrative support for civil litigation

and workers( compensation claims

. Conduct document reviews for complex litigation

. Prepare and respond to discovery pleadings, including

interrogatories and document production

. Summarize deposition transcripts, medical records and medical

expense records

. Draft legal memoranda and client correspondence

. Assist with trial preparation

2007-2008 Fiserv Health/ United Health Care

Lexington, KY

Eligibility and Billing Specialist

. Daily insurance eligibility processing for over 60,000 enrollees

within several different groups

. COBRA administration for over 30 groups

. Provide customer service support to enrollees regarding their

medical/dental/vision/and life benefits and coordination of benefits

. New group implementation and monthly billing set up and processing

.

2006-2007 Home-Towne Suites

Lexington, KY

Employment Relations Specialist

. Administered employee benefits (Health, Dental, Vision and Life)

. Processed payroll for 11 hotels in several different states for 200+

employees

. Answered unemployment claims within a timely manner

. Prepared multiple weekly reports related to employee turnover,

overtime and budgeted numbers, and daily occupancy and profit reports

. Ordered office supplies and equipment repairs

. Processed background checks and scheduled STAR interviews

. Maintained confidential employee information and entered into the

payroll system

. Assisted Employee Director with benefits selection and implementing

training sessions

2004-2006 Allied Waste

Lexington, KY

Payroll and Benefits Clerk (2005-2006)

. Processed payroll and tracked employee PTO for 12 districts and over

300 employees using E-time, ADP, and multiple spreadsheets

. Assisted employees with benefits selection

. Processed employment applications, background checks and drug tests

for the 12 districts

. Acted as a liaison between employees and corporate office

Customer Service Representative

. Answered phones and provided customer service to the customers of

Allied Waste

. Set up residential customers for billing and new service and scheduled

pick-ups for dumpster usage

. Filed New Business sheets and developed a more efficient filing system

. Expedited the resolution of customer inquiries via the telephone and

email

2000-2002 AOC, Pretrial Services, Records Division

Frankfort, KY

Second Shift Supervisor (2002)

. Maintained and supervised the work productivity of seventeen employees

. Participated in the evaluations of current employees

. Provided second shift scheduling and scheduling changes

. Interviewed and assisted with selection of second shift employees

. Developed and administered testing of new employees for RCS position

. Implemented new ways of performing daily job functions

Third Shift Trainer (2001)

. Trained new employees and prepared them for daily functions of Records

Control Specialist

. Implemented training sessions for all employees on new job functions

. Provided administrative support to third shift supervisor

. Records Control Specialist (2000)

. Maintained and prepared on-line criminal records

. Processed criminal records for various state and local agencies and

the general public

. Provided criminal background information for State Pre-Trial Officers

and Court Designated Workers

. Utilized NCIC/LINK terminal for record dissemination

Contact this candidate