Customer Service Human Resources

Aisha J. Myles

**** ******* ******* **. *: 937-***-****

Dayton, OH 45459 **********@***.*** H: 937-***-****

SUMMARY

Versatile professional with strong background in human resources and

customer service. Reputation as a self starter with high degree of

initiative, drive and energy. Detail oriented, highly organized,

analytical team player with the ability to meet numerous deadlines while

working on multiple projects. Excellent communication skills. Expertise

in recruiting, benefits and interviewing candidates.

PROFESSIONAL EXPERIENCE

NCR CORPORATION, Dayton, Ohio 2005 - 2010

Human Resource Coordinator

Successfully provide guidance to HR professionals and hiring managers to

facilitate the hiring process. Assist managers, employees and candidates

regarding HR global staffing policies and procedures for sites in the

United States, Canada, Mexico and South America.

. Direct managers and employees to appropriate web based tools and

documentation for approvals associated with particular HR Transactions

via email and phone.

. Assist employees with the interpretation on company policies guidelines.

. Prepare confidential separation notices error - free for employees.

. Use multiple calendars to coordinate and schedule interviews and arrange

cost effective travel accommodations.

. Create job requisitions on NCR career website and source resumes for

managers.

. Collaborate with vendors to complete background checks and I-9 e-

verifications for new hires.

. Participate in daily meetings with team members and customers to review

upcoming projects.

. Respond to employee relations matters by monitoring web based HR

communication vehicle and escalate incidents for resolution.

. Nominated for recognition by HR representatives for providing outstanding

customer service.

. Utilize PeopleSoft and Taleo, an HR Program, to compile employee personal

data.

MANPOWER OF DAYTON, INC, Dayton, Ohio 2004 - 2005

Staffing Assistant (Contractor) 2005

Provided recruiting assistance to HR staff for temp to hire and seasonal

candidate job placements in the Dayton area.

. Interviewed and phone screened job applicants for open positions.

. Created employment packets for new hires.

. Monitored industrial and clerical tests for candidates' overall job

performance.

Human Resources File Clerk (Assigned to The Relizon Company through

Manpower) 2004 - 2005

Maintained confidential personnel records.

Aisha J. Myles Page 2

THE UNIVERSITY OF TOLEDO, Toledo, Ohio 1999 - 2004

Human Resources Intern 2003 - 2004

Under the direction of a senior HR professional, worked on the development

and delivery of open enrollment benefits and recruiting. Researched,

collected and analyzed data for effective decisions.

. Created job descriptions for various open positions. Administered

employees' benefit plans including healthcare, disability, 401(k) and

COBRA.

Student Care Representative, Office of Undergraduate Admissions 1999 -2003

. Interacted with current and prospective students by responding to

questions and concerns.

. Participated in recruiting high school graduates.

. Trained employees in professional telecommunications.

EDUCATION

Bachelor of Business Administration

Major: Human Resource Management, 2004

The University of Toledo, Toledo, OH

TECHNICAL EXPERTISE

Working knowledge of Word, Excel, PowerPoint, Access, Outlook, Microsoft

Project; PeopleSoft, Taleo, Remedy Incident Call Tracking Tool, White

Pages, Internet Explorer and Firefox

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