Customer Service Front Desk

Brandi Broadhurst

*** ****** **** ******** *****, VA 23462 Cell: 757-***-**** Email:

******.**********@*****.***

Receptionist

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support Excellent

Interpersonal Skills Data Entry (60 WPM) Office Etiquette & Phone

Manners Strong Organizational Skills Reports & Spreadsheets

Complaint Handling Handling Calls While Promptly Forwarding Them To

The Right Person Keeping Up With Files On A Daily Basis.

Computer Skills: Word Excel PowerPoint Outlook Windows Vista/XP

Professional Experience

Sundays Blue Box Tanning Resort (Virginia Beach, VA 23462) Sales Associate, 12/08 to Present

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Restored organization to personnel, financial and operational records and accelerated data input, processing

and retrieval times. Followed up on “managerial” duties.

Consistently praised by management for the quality and timeliness of attention to detail, exemplary

customer service delivery and team player attitude.

Look Salon and Day Spa (Chesapeake, VA 23320) Receptionist, 5/08 to 9/08

Demonstrated proficiencies in telephone and front desk reception within a high volume environment. Calm

upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of

key accounts.

Scheduled appointments, handed out daily schedules for the stylist, handled upset/angry clientele, handled

large sums of money throughout the shift, as well as some to most managerial duties

Education

Currituck County High School

Caratoke Highway, Barco, NC 27958

June 6, 2009

Contact this candidate