**** ****** ******

Ypsilanti, MI ***** Phone 734-***-****

E-mail abkokb@r.postjobfree.com Karen Greene

Work experience 1989 - 2010 Borders Group, Inc. Ann

Arbor, MI

June 2008 - August 2010 Manager, Store Services

Responsible for budgeting, accruing and reporting: $30M

expense, $3M capital annually

Daily staff management of store facility repairs, average

1000 open calls at any time

Manage and develop staff of 6 Store Services Coordinators

and 2 Financial Support Coordinators

Partnered with Purchasing to rebid all commodities

Manage vendor relationships

Proactively address and solve store maintenance issues with

both vendors and staff

Streamlined work processes with reduced staff to ensure

reduced costs without compromising customer service

Responsible for invoice issues and past due statements

On call for after hours emergencies

August 2000 - June 2008 Manager, Store Purchasing

Worked with Construction Managers to ensure that all

materials needed for construction was ordered, received and

installed on time for 40 Borders Books stores and 15

Waldenbooks New Construction per year

Responsible for exterior signage for all Borders stores from

pre-lease drawings to final installation, $1.8M annually

Managed exterior and interior signage conversion of 50

Waldenbooks stores to Borders Express per year during the

three year project with a budget of $375K annually, 5

locations converted each week

Coordinated signage procurement and installation for

Seattle's Best Coffee caf conversion of entire Borders

Superstore chain over three year period

Managed and developed staff of 4 Purchasing Coordinators

Responsible for financial reporting on all construction

capital projects

Proactively addressed and solved store purchasing issues

Managed vendor relationships

October, 1999 - August, 2000 Manager, Store Maintenance &

Purchasing

Maintained responsibilities listed below for Manager, Store

Maintenance

Responsible for purchasing materials for Waldenbooks New

Construction and Remodels

Reviewed vendor bids

Ensured proper inventory was maintained for carpet, fixtures

and other materials for construction projects

Managed and developed Purchasing Agent, Store Maintenance

Coordinators and Purchasing Coordinator

Managed eight fixture rollouts in one year

On call for after hours emergencies

April, 1999 - October, 1999 Manager, Store Maintenance

Managed the sourcing, contracts and vendor relations of all

Maintenance suppliers and national contractors/vendors for

Waldenbooks 900 stores

Oversaw maintenance expense budget of $4.5M and capital

budget of $1M annually

Handled lease required capital upgrades and annual special

projects such as, Carpet Replacement and Fixture Rollouts

Responsible for all repair and maintenance requests for

temporary specialty stores, 600 Day by Day Calendar and 140

All Wound Up

Managed and developed 2 Store Maintenance Coordinators

On Call for after hours emergencies

July, 1995 - April, 1999 Supervisor, Store Maintenance

Supervised Store Maintenance Coordinators responsible for

handling all repairs and maintenance for 1000 Waldenbooks

stores and Borders Outlet stores

Responsible for $4M annual expense budgets and $1.2M annual

capital budget

Worked on temporary calendar kiosks and stores project

Handled Sensormatic anti-theft equipment installations in

existing locations and Loss Prevention shrink required

construction

Reviewed and approved all Store Maintenance purchase orders

and invoices

On Call for after hours emergencies

March, 1989 - July, 1995 Store Maintenance Coordinator

Responsible for 600 Waldenbooks store maintenance

Responsible for all repairs/trades: Electrical, HVAC,

Plumbing, Carpentry, Pest Control, Gate/Glass repair, etc.

Coordinated annual carpet replacement program, annual carpet

cleaning program, and telephone upgrade

On Call for after hours emergencies

Professional

Memberships Professional Retail Store Maintenance Association - PRSM

Awards Customer Service Award recognizing superior service and

outstanding support provided to the field organization

Borders Group Inc Core Value Award

Computer Skills

Outlook, Word, Excel, Access, Lawson, ServiceChannel

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