Customer Service Administrative Assistant
Resume:
ASHLEY KNIGHT
**** ***** **., ********, ** *****
**********@*****.***
Education
Indiana University, Bloomington, IN
August 2004- August 2008
School of Public and Environmental Affairs
Degree: B.S. Public Affairs- Management
Universidad Antonio de Nebrija, Barcelona, Spain
January 2007- April 2007
Honors:
Hudson and Holland Scholarship Program
August 2004- August 2008
Academic Scholarship August 2004-
May 2005
Skills
Word, Excel, PowerPoint, Outlook, Access, Adobe
PC and Macintosh formats
Type 80+wpm
Strong verbal, correspondence and data entry skills
Experience
Abigail Abbott Staffing Agency, Newport Beach, CA
Administrative Assistant June
2009- April 2010
. Temporarily hired by different companies to perform
administrative work
. Administrative assistance included answering multiple-line
phone system, handling correspondence, assisting the General Manager, re-
organizing filing systems and overflow work for all departments
. Create and modify files in Word, Excel, Adobe, PowerPoint and
Access
. Assisted Glaze 'N Seal's General Manager on a mail-in rebate
marketing project where I created and updated multiple spreadsheets in
Excel and performed check requests for each rebate
The Leets Consortium, Newport Beach, CA
Administrative Assistant August
2009- September 2009
. Assisted the Director of Operations on an executive
outplacement project where I sorted and sent out resumes and modified
information in the online databases, Bronto and Hoover's
. Re-organized the company's filing system
. Further developed my clerical and correspondence skills
Westpac Stadium, Wellington, New Zealand
Corporate Box Hostess December
2008- March 2009
. Catered the corporate sky box during large sporting events and
further developed my organizational and customer service skills
. Prepared food and drinks for the patrons
Restaurant Associates, Wellington, New Zealand
Customer Service Assistant
September 2008- March 2009
. Catered conferences and dinners for up to 1500 people, sports
events and concerts for up to 6000 people
. Further expanded my customer service and organizational skills
District Health Board of New Zealand, Wellington, New Zealand
Administrative Assistant
October 2008- November 2008
. Hired temporarily as the front desk receptionist, answered busy
multiple line phone system
. Clerical assistance included sorting and sending mail,
delivering packages, creating labels and overflow administrative work for
all departments
Presque Isle Downs and Casino, Erie, PA
Internship May 2007- August
2007
. Assisted the Director of Marketing and HR and achieved my
Pennsylvania Gaming License by passing a series of classes and tests
. Performed administrative work for the HR and Marketing
department
. Audited membership applications in the casino database
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