Customer Service Manager
Resume:
KATHERINE TIMPE
Ozark, Mo 65721
*******@*****.***
OBJECTIVE
A leadership in Service & Parts, with a high-integrity, world class service
company.
OVERVIEW OF OPERATIONAL DUTIES
A versatile and skilled Service Manager & Parts professional with
leadership qualities and excellent hands-on experience in developing and
improving parts sales for wholesale and retail operations .An assertive manager
with outstanding interpersonal, communications, negotiation and people
management skills
Provided excellent customer service, established individual parts inventory levels
and balance them for maximum turnover. Established parts processing and special order
policies, negotiate competitive pricing with vendors and manufacturers.
Analyze sales, expenses and inventory on a monthly basis to maintain profit goals
and reach forecasted budgets.
Assisted the Service Manager and filled in as Dept head during days off,
communicating with service advisors and technicians to ensure timely turnaround of parts
to allow outstanding customer service on work orders, and warranty repairs. Coordinated
and developed parts and warranty training sessions for multiple personnel at several
locations.
Strong communication skills with the ability to work under the pressures of
multiple deadlines in a wide variety of job functions.
.
PERSONAL
I am a very self motivated person who takes pride in their work and
believes it is still a direct reflection on their personal character. Highly
organized, detail oriented and structured to allow for a streamline flow in a
productive manner.
EMPLOYMENT HISTORY
Suzuki of Springfield
June 2009- current
Service - Parts Manager
3310 S Campbell
Springfield, Mo 65807
B&H Industrial
April 2009- June 2009
Parts Associate
Heavy Equipment- Forklifts
Supervisor- Charlie Farmer
Marinemax August 2006- November 2008
Parts Manager
Retail Distribution
•
P&L Management
•
Budget Planning
•
Merchandise Displays
•
Sales and Marketing
•
Inventory Control
•
Procurement
•
Warehousing
•
Systems Management
•
Incentive Structures
•
Performance Standards
•
Safety and Compliance
•
Team Leadership and Mentoring
•
Walts Boats January 2003- August 2006
Parts Manager
1 Inventory Control
2 Merchandise Displays
3 Purchasing
4 Shipping and receiving
5 Customer service
Sport Boats U.S.A. September 2000 – December 2002
Service Advisor
1 Generate customer work orders
2 Oversee technician service schedules
3 Coordinate mobile service routes
4 Process technician collectible reports
5 Process warranty claims
6 Updated technicians on service bulletins, product recalls
EDUCATION
High School Diploma
REFERENCES
Robert Sissel
Marinemax
Service Manager
1532 S Nicholas Rd
Nixa, Mo 65714
Shawn Danuser
Whitetail L.L.C.
Owner
190 Court Cicle
Camdenton, Mo 65020
Brian Spradling
2149 E Sunshine
Apt B311
Springfield, Mo 65804
Dave Jordan
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