Customer Service Manager

Randall T. Raeford

**** ********* *****

Fayetteville, NC 28306

Phone: 910-***-****

Email: abkohz@r.postjobfree.com

OBJECTIVE:

Seeking a professional position in the Collections Representative I and

Customer Service Field, utilizing my work experience and education.

EDUCATION:

Diploma from South View High School, Fayetteville, NC, -May 1994

COMPUTER/OFFICE SKILLS:

Microsoft Office Suite: Outlook, Word, Access, Excel, and PowerPoint; JD

Edwards, and Internet Explorer.

SUMMARY OF QUALIFICATIONS:

Adaptable: Self-motivated team player committed to the support of

organizational success. Work equally well independently or within a team

structure, while handling multiple priorities and tasks simultaneously.

Organized: Strong organizational skills with the ability to develop and

implement practical and logical solutions.

Communication Skills: Ability to effectively communicate clearly orally

and in writing. Possess sharp analytical skills. Provide sound judgment in

handling challenging matters. Possess good interpersonal skills and have

the ability to interact with customers to ensure high quality service.

Leadership Abilities: Have proven negotiation and problem-solving skills.

Dependable and Responsible: Consistently arrive at work on time and

complete projects in a timely manner.

AWARDS/ACTIVITIES:

Completed volunteer work in the Education Department at FSU as a Student

Tutor.

First Aide & CPR Certified as of May 03, 2009

WORK EXPERIENCE:

March 2006- August 2010

Jewelry Pleasurez, Fayetteville, NC

Store Manager

. Provided essential customer care in a professional manner

. Attended and supervised based trainings bi-weekly on store procedures

. Provided Service Management to employees to insure all store policies

were in compliance

. Overseeing daily responsibilities of employees

. Provided adequate and professional service to insure employees and

customers received appropriate care according to all store policies

November 2002 - August 2007

Concordia Support Services, Raeford, NC (Hoke & Cumberland County)

Residential and Community Support Staff/Paraprofessional (Children and

Adults)

. Provided insight for clinical documentation (Documentation Approval

Team)

. Participated in organizational Quality Management Control

. Instructed classes in the proper documentation writing techniques

. Ensure advocacy and coordination of consumer services for adults and

children

. Provided services for a MR/MI/DD in school, residence, and community

December 1994 - February 2000

Wilson-Gilmore Service, Fayetteville, NC

Residential/Habilitation Technician (Children)

. Supervised up to eight employees on facility procedures.

. Maintained a 24-hour, Level 3 Facility for at-risk, behaviorally, and

mentally challenged youths.

. Coordinated state activities, QA/QI, and employee schedules.

. Responsible for transportation to appointments and reviewing state

documentation

. Ensured advocacy and coordination of consumer services for children

Contact this candidate