Customer Service Marketing

Andrew W. Snyder

***A Bunker Hill Rd

Halifax, PA 17032

717-***-****

abkohy@r.postjobfree.com

Objective

Obtain an administrative position requiring conscientiousness, strong interpersonal skills,

versatility, and experience in a marketing/administrative environment.

Education

B.S., Management, 2009, Penn State University, GPA 3.77

B.S., Marketing, 2009, Penn State University

Courses included compliance in organizations, organizational management, and

operations planning

A.A., Business Administration, 2007, Harrisburg Area Community College, GPA 3.81

Work Experience

Marketing Associate, Penn State Harrisburg, Middletown, PA, May 2009-present

Write and edit advertisements, web site articles, alumni magazine articles, etc.

Post web site articles; edit web content

Operate the front desk; screen phone calls; assist and direct customers

Coordinate online advertising campaigns; analyze results

Track and post daily media coverage

Utilize Microsoft Word, Excel, Access, PowerPoint, Outlook

Compile and update spring commencement program; manage RSVP system

Assist in event set up and tear down; staff events

Created database for board of adviser’s membership recruitment

Relief Accountant, Giant Food Stores, Harrisburg, PA, February 2005-May 2010

Balanced cash drawers and payments with multiple accounting programs

Solved problems to ensure accurate payment and recording

Served also as Front-end Supervisor, Service Center Associate

Screened phone calls; provided customer service

Achievements and Activities

Dean’s List, 7 out of 8 college semesters

President, Marketing Club, Penn State Harrisburg, Spring 2009

Mu Kappa Tau, Marketing Honor Society, member

Beta Gamma Sigma, The International Honor Society, member

Phi Theta Kappa, Honor Society, member

Volunteer, musician, church worship band, October 2009-current

Volunteer, councilor, summer youth camp, June 2010

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