Customer Service Engineer

Shantay R. Payne

**** ********* ****** *** * Phone: 614-***-**** Columbus, Ohio

*****-**** *****: **************@*****.***

Summary of Qualifications:

. Persistent detail problem-solver oriented

. Self motivated professional

. Proven leadership abilities, ability to multi-task

. Excellent oral and communication skills

. Credible and trust worthy

. Outstanding customer service skills

. Works great in a team

EDUCATION

Columbus State Community College

AA Physical Therapist; Minor Biomedical Engineer, June 2011

EMPLOYMENT EXPERIENCE

Giant Eagle, Columbus, Ohio

Sales Clerk

. Informed customers about products

. Responsible for clean-up, and inventory

. Responsible for checking out customers

. Cross sold and offered products

First Link, Columbus, Ohio

Customer Service Representative

. Received inbound calls from the public

. Addressed any questions or concerns with customers

. Properly transferred all incoming business calls

. Scheduled customers for appointments

. Referred customers to the appropriate agency

. Processed customers information

. Data entry of customers information

. Researched customers accounts

Tech-Bridge, Columbus, Ohio

Intern

. Effectively utilized the instruction manual

. Constructed a simulation website

. Assembled a Gateway Computer

. Utilized use of internet

References Available Upon Request

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