Customer Service Quality Assurance

Tara Smith

**** **** **** **

Columbus, Ohio, ***30

Cell: 937-***-****

*********@*****.***

QUALIFICATIONS:

. Certified Trainer at P.F. Chang's China Bistro

. Organizational leader

. Able to adapt quickly to new challenges

. Skilled at helping obtain company goals

. Excellent customer support services

EXPERIENCE:

07/09-08/10 Quality Bakery Division of T. Marzetti Company, Columbus, Ohio

Quality Assurance Analyst I

. Perform analytical tests as required for each product.

. Ensure code and packaging for each product is accurate before start up

of shift and when change over occurs.

. Perform the required swabbing (Transport and MVP) daily.

. Ensure compliance to quality, food safety and HACCP support programs;

monitor critical control points for pH, water activity and metal

detection; assure conformity to all company, customer and government

standards.

. Improved company efficiency by redesigning production paperwork to

help save company time and money.

. Assist supervisor in conducting monthly facility audits.

12/06- Present P.F. Chang's China Bistro, Columbus, Ohio

Server-Trainer

. Work full time serving patrons and training new employees.

. Train new servers on serving strategies and customer service.

. Help management execute goals set down from corporate.

. Initiate opening and closing procedures with management and other

staff.

12/04-12/06 Cheeseburger in Paradise, Columbus Ohio

Server-Bartender

. Worked part time rotating between serving and bartending.

. Trained new servers and bartenders on serving standards and how to

achieve the highest level of customer service.

08/04- 11/04 Max & Erma's, Columbus, Ohio

Server

. Worked part time as a server.

EDUCATION:

March 2008 Bachelor of Science Degree obtained from The Ohio State

University.

. Major: Nutrition In Industry

. Minor: Business

June 2003 High School Diploma obtained from Sidney High School

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