Customer Service Manager

John Kelly *** Dixie Lane, Hallsville, TX *****

253-***-**** ( **********@*******.***

Writer & Marketing Communications Manager

Strategic Media Production / Corporate Writing / Brand Awareness

14-year Media/Marketing/Writing career building brand awareness by writing,

directing, and editing video productions; creating, producing and hosting

weekly global webcasts (7 years); and writing professionally for most

formats, e.g., high-end corporate script writing, published articles, press

releases, web content (15 years) ( Knack for bringing consensus and

participation over a large diversity of groups and individuals ( Adept at

transforming brainstormed concepts into finished, successful projects.

Areas of Management Competency & Technical Expertise

( Leadership ( Writing ( Marketing/Advertising

( Project Management ( Editing ( Financial Services

( Webcast Technologies ( Directing ( Copywriting

( User & Staff Training ( Producing ( Fiction & Non-Fiction

Career Chronology

ADAMS.KELLY.AUSTIN/JKELLYWORKS, Austin & East Texas 2008-Present

Brand development company specializing in Corporate identity, high-end

media scripting and advertising and marketing writing.

Co-Founder/Creative Director

Responsible for writing high-end video scripting and

advertising/marketing copy for clients. Also

producer of corporate and commercial media.

RUSSELL INVESTMENT GROUP, Tacoma, Washington 2001-2008

Global subsidiary of Northwestern Mutual Life Insurance Company providing

strategic advice, world-class implementation, state-of-the-art performance

benchmarks, and a range of institutional-quality investment products to

individual, institutional and advisor clients in 40+ countries. Ranked

among Fortune's "100 Best Companies to Work For" and "Best Small-Sized

Company". $228 billion in assets under management; 2000 employees.

Senior Media Producer (2005-2008)

Promote corporate brand awareness to associates, clients, and

domestic/international audiences by creating/directing/hosting 50+ global

webcasts annually, and directing/producing/writing streaming media

productions (video, audio, web).

Train all levels (administrative assistants to managing directors) on use

of webcast technologies and how best to leverage it for internal

communications and externally for clients.

( Drove company web communications from simplistic slide and audio

levels to a rich media environment, including high-quality video that

created recognition among global peers.

( Captured over $70,000 in savings by bringing outsourcing productions

in-house for annual meetings.

( Earned 2007 Russell Excellence Award, presented to less than 1% of

associates worldwide.

Webcast Producer (2001-2005)

Media producer for Investment Management & Research division; liaison

with other business units for their production needs. Trainer for webcast

platforms and technologies.

( Earned up to $250,000 annually for company by initiating and

transitioning live quarterly fund meetings to streaming desktop

participation (saving $100,000-$150,000 each quarter).

. Creator, producer, and host of Big Wednesday, a weekly global webcast

to Russell offices and international clients recognized at the "go to"

source for streaming communication throughout Russell globally.

Functions primarily to interview financial professionals, disseminate

information to sales force, and provide distribution partners/clients

direct access to best-in-the-world strategists.

UNIVERSITY OF WASHINGTON-TACOMA 1996-2001

Media Specialist

Produced and directed promotional videos for campus training and

promotional outreach; led and coordinated Media Services for campus.

( Transitioned Department's manual equipment circulation into

efficient, online procurement for faculty/staff.

( Earned commendation for one-on-one customer service approach in

training both faculty and staff.

Bachelor of Communications - Southern Oregon University, Ashland, OR

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