Customer Service Sales

KAREN A. SZYMANSKI

**** ****** *****

Erie, PA **509

814-***-**** home

*********.*****@*****.***

STRENGTHS

. Highly organized

. Deadline oriented

. Effective communicator

. Creative problem solver

. Adept at multi-tasking

. Strong analytical skills

. Constant self-improvement through continuing education

EXPERIENCE

2007 - Present Logistics Specialist, Steel Division - Logistics

Plus, Erie, PA

. Customer service support for two major steel companies,

including after hours and weekends for emergency or

critical shipments.

. Responsible for arranging for transportation of materials,

both domestic and international; carrier choices analyzed

by cost, transit time, on-time performance and damage/claim

ratios.

. Provide back up and support for billing clerk.

. Maintained database of contracts and renewal dates for off-

site employees.

. Train and supervise progress of new employees within

division.

2005 - 2007 Administrative Assistant/Paraprofessional - Hill, Barth &

King LLC, Erie, PA

. Insured smooth operation of entire office by maintaining an

organized, efficient system to fulfill client and staff

requests and deadlines in a timely manner.

. Immediate supervision and training of administrative

interns.

. Prepared and balance daily bank deposit; apply cash

receipts to client accounts.

. Prepared quarterly payroll tax returns, sales tax deposits,

federal tax deposits and accompanying reports for clients.

. General bookkeeping including bank reconciliation, entering

manual checks, payroll, and general journal entries.

. Monitored client reports for upcoming tax deadlines,

extension due dates and quarterly estimated payments.

. Monthly billing for three partners and reconciliation of

work-in-process reports.

2004 - 2005 Logistics Coordinator - Bush Logistics, Erie, PA

. Schedule and route freight through contract carriers based

on pricing, customer specified equipment and proven

performance.

. Analyze customer's shipment history, average dollar

invoice, volume, frequency and percentage increase or

decrease.

. Audit carrier freight bills and customer invoices for

accuracy.

2002 - 2004 Sales/Customer Service - Dempsey & Baxter Jewelers, Erie,

PA

. Integral part of sales team focused on unparalleled

customer service, quality merchandise, and competitive

pricing.

. Extensive vendor contact, including merchandise

replenishment, requesting memo diamonds and colored stones,

custom-ordered pieces, special requests, and pricing.

2001 - 2002 Purchasing/Accounting - R. Conrader Co., Erie, PA

. Performed materials procurement, including obtaining quotes

from vendors, ordered raw and finished materials, scheduled

releases and performed cost analysis.

. Monitored inventory levels and manually relieved inventory

on a weekly basis.

. Executed all functions pertaining to Accounts Payable and

Accounts Receivable.

. Trained and supervised all office personnel.

KAREN A. SZYMANSKI

Page 2

2000 - 2001 Accounting Assistant - Morris Coupling Co., Erie, PA

. Oversaw collection activity of Accounts Receivables for

three locations.

. Analyzed Accounts Receivable G/L accounts for percentage

past due, average days to pay, gains or losses on

international accounts and data entry errors.

. Audited daily bank deposits and performed monthly bank

statement reconciliation.

. Prepared Accounts Receivables reports for month end

financial reporting.

. Supervised Accounts Receivables clerks and also served as

backup to Lead Accountant for payroll duties.

1999 - 2000 Accounts Receivable Clerk - Morris Coupling Co., Erie, PA

. Entered and balanced daily cash receipts for three

facilities, prepared and delivered all banking

transactions, including bank deposits, loan payments and

wire transfers.

. Placed collection calls to past due accounts and researched

customer disputes.

1997 - 2006 Sales Associate - Reeds Jewelers, Erie, PA

. Part-time sales associate for high-end jewelry store.

. Extensive follow-up with clients on purchases, repairs,

special orders, and reminders for special occasions.

EDUCATION

2005 Graduate Mercyhurst College - Erie, PA

Associate of Science, Business Administration GPA

3.44

SKILLS Microsoft Office programs including Word, Excel and

Access.

Experience with QuickBooks, ProSystems, Jwalk, Macola,

Peachtree, Made2Manage, BPCS, Mapics and IBM A/S 400 systems.

Type 50-55 W.P.M. Skilled with multi-line phone systems,

copiers, calculator, and fax.

COMMUNITY

2000 - 2004 Presque Isle Clean Up

2004 - 2007 yep! Young Erie Professionals

2004 - 2007 Erie Runners Club

REFERENCES Available upon request.

Contact this candidate