Customer Service Manager
Resume:
Michelle Gunn
STRENGTHS
. * years experience in janitorial services and commercial cleaning
. Knowledgeable in the safe use of foaming machines, buffers, and
commercial cleaning chemicals
. Demonstrates strong customer service skills
. Quick learner who is able to multi-task effectively
. Dedicated to providing excellent, efficient service
EXPERIENCE
Chicago Transit Authority Chicago, IL 07/09-
03/10
Car Servicer
. Prepared all necessary materials at the beginning of each shift to
ensure work was completed efficiently and quickly
. Swept and mopped the floors of 2 train cars per shift, ensuring that
train cars were clean, safe, and sanitary before customer use
. Cleaned seats and walls with a foaming machine and special scrub
brushes to remove graffiti, stains, dirt, and food waste to ensure a
pleasant ride for riders
. Washed 12 windows per train car using a squeegee and glass cleaner to
ensure riders could safely see outside of train cars
. Safely removed debris left on train cars by passengers to ensure food
waste, dirt, and hazardous materials were removed for customer safety
and satisfaction
The Cara Program - Cleanslate Chicago, IL
05/08 -07/09
Field Services Representative
. Provided comprehensive neighborhood beautification services including
litter abatement, landscaping, and snow removal responsibilities as
assigned each day in various locations
. Swept and collected litter along designated routes including
sidewalks, 18 inches into the street and vacant lots
. Ensured equipment was well maintained, clean, and operated properly at
all times
. Provided customer service throughout the day to pedestrians and
business owners including educating the community on the importance of
recycling and the mission of The Cara Program
. Organized and prioritized daily to achieve goals within a strict
timeframe
Private Client Chicago, IL 01/04-
09/05, 11/06-09/07
Volunteer Home Health Aide
. Assisted customers with hygiene and bathing
. Cooked nutritious meals according to dietary standards
. Ensured function of oxygen tank; Performed dialysis
EDUCATION AND TRAINING
The Cara Program Chicago, IL 4/08-Present
Engaged in full-time coursework to strengthen computer literacy,
professionalism, customer service skills, teambuilding/conflict management
skills, and leadership at rigorous training provider
Certificate in Personal and Professional Excellence, 5/08
Chicago Transit Authority
Certificate of Completion-Temporary Car Servicer Apprenticeship, 03/10
ABM Janitorial Services Training Chicago, IL
Certificate in Commercial Cleaning, 5/09
A Knock at Midnight Computer Training Chicago, IL
Certificate of Completion for basic computer skills in Microsoft Word,
Excel and PowerPoint, 04/09
Michelle Gunn
PROFESSIONAL REFERENCES
Jesse Teverbaugh
Director of Leadership
Cleanslate - The Cara Program
237 S. Desplaines
Chicago, IL 60661
Homie Edwards
Private Client Contact
49 West 114th Place
Chicago, IL 60628
Lolita Green
Manager of Car Service
Chicago Transit Authority
567 West Lake Street
PERSONAL REFERENCES
Felicia Carter
4630 S. Drexel
Chicago, IL 60653
Kimberly Simmons
7742 South Ada, Apt. 1
Chicago, IL 60620
Elaine Rice
2139 West Maypole
Chicago, IL 60612
7622 South Dante Avenue
Chicago, IL 60619
abkodz@r.postjobfree.com
7622 South Dante Avenue
Chicago, IL 60619
abkodz@r.postjobfree.com
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