Customer Service Manager
Resume:
C: 561-***-**** melissa haradoN E: m abkoab@r.postjobfree.com
EXPERIENCED IN CREATING AND OPTIMIZING PROCESSES TO BETTER
P rofile
FACILITATE THE FLOW BETWEEN SUPPLY CHAIN MOVEMENT, ASSET DISPOSITION, AND
PURCHASE MANAGEMENT. KNOWLEDGEABLE ABOUT THE COMPLEXITIES OF VENDOR AND
CONTRACT MANAGEMENT; AS WELL AS UNDERSTANDING THE IMPORTANCE OF FORECASTING
AND STRATEGIC SOURCING ON CONTRACT NEGOTIATIONS TO REDUCE FISCAL IMPACTS ON THE
COMPANY. A FAST LEARNER WITH A THIRST FOR KNOWLEDGE AND THE DRIVE TO DO WHAT IS
BEST FOR THE COMPANY.
Procurement Manager
Experience
Pinnacle Wireless- Windsor, CT April 2012 – June 2014
Responsibilities: included researching product availability, cost analysis, usage forecasting, MRP and delivery
planning; as well as creating processes to improve the ordering flow. I also used forecasting and strategic planning to
better utilize existing inventory in other locations. Interfacing with all effected groups (ie. Construction, warehouse,
and logistics teams) in a company is crucial to ensure the availability of all required material and services. Involved
in the management of a single employee. Charged with procuring material for several wireless projects, such as
AT&T Turfing and Maintenance, PEG, and National purchasing for Sirius XM integration.
Project Coordinator
Pinnacle Wireless- Windsor, CT February 2012 – April 2012
Responsibilities: included the creation of requisitions and purchase orders through the Oracle system for both
subcontractor work and construction material need to support the AT&T Turfing Project in New England. I also
became familiar with data entry into AT&T's NORAD system.
Office Manager/ Sales/Technician
WheelChair Doctor, Inc- Pompano Beach, FL 2001 – June 2011
Responsibilities: mobility equipment sales, installation and repair of both powered and manual
w heelchairs, vehicle lifts, and their specialized components. Worked with suppliers to order the
appropriate parts and equipment to best fit the needs of the customer. Proficient in various warehouse
duties, such as stocking/organizing inventory, hand t ruck and fork lift use, received shipments,
p repared out-bound orders, and organized logistical layouts. Microsoft Office, Outlook and QuickBooks
were used to accomplish administrative tasks.
Pharmacy Technician
387 N Maple ST, Unit 23, Enfield, CT 06082
C: 561-***-**** melissa haradoN E: m abkoab@r.postjobfree.com
Kmart Pharmacy- Boca Raton, FL 1997 – 2002
Responsibilities: assisted with customer consultation and customer service, filled prescriptions,
managed inventory, worked with doctors and insurance companies to resolve any medication
replenishment issues, operated cash register, processed payments, kept record of confidential customer
i nformation; familiar with POS scanning and prescription entry into the database.
FLORIDA ATLANT IC UN IVERSITY
Education
Boca Raton, FL 2007
BA in Chemistry with a minor in psychology and sociology.
Procurement Functions- purchase orders, requisitions, account fund requests,
Skills
purchasing analysis, material project planning, price negotiations, and vendor management.
P rocess Management- planning, creation, and optimization of various purchasing, logistical and
warehousing functions. Program Familiarity- Oracle,
NORAD, Intermediate Microsoft Office knowledge (particularly Excel), Siterra.
Gary Daehnke, Director of Purchasing, Pinnacle Wireless, Fair Lawn, NJ
Referrals
Anthony Soroka, Director of North East Operations
Pinnacle Wireless, Windsor, CT
Mark Tanner, Logistics Manager, Pinnacle Wireless, Windsor, CT
Mike Baumohl, Purchasing Specialist, Pinnacle Wireless, Fair Lawn, NJ
387 N Maple ST, Unit 23, Enfield, CT 06082
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