Customer Service Manager
Resume:
CRYSTAL A. ARNOLD
PARK CITY, MT 59063-8025
abko9z@r.postjobfree.com
Objective: Seeking position with a company that will be able to utilize my
wide range of computer, office, customer service, business management, and
emergency service skills, while allowing me to continue my volunteer
efforts within the community.
Work Experience
6/1992 - 10/2002 Spencer Gifts Billings, MT
Manager/Training Supervisor
Store Manager~ supervise 10-20 employees, responsible for all areas of
profit/loss, sales plan goals, customer service, recruitment,
hires/terminate, inventory control, shipping/receiving weekly freight
shipments, miscellaneous daily retail duties, marketing, merchandise
displaying, floor plan changes.
Training Supervisor -Supervise, assist, and oversee up to 5 other stores in
addition to my own throughout the state. This included staff training,
development, opening stores from the ground up, as well as closing down if
necessary. Monitor each store managers progress, mentor and evaluate where
improvements could be made.
5/2003-5/2004 Tip~Toe Nail Salon
Salon Owner~ created business, name, logo, marketing, building clientele,
advertising, marketing, profit/loss, inventory buyer, inventory control,
menu, business card and brochure design, web design.
9/2009-1/2010 Kelly Marstaeller, Beacon Management Co.
Temporary Assistant~ various office and computer tasks including quick
books, excel, Microsoft word, form design, data entry, reconciliation,
filing etc.
10/2004-Current (volunteer position)
Stillwater County Sheriffs Office (Search & Rescue Vice President)~
secretary skills, budget, purchasing, inventory, research equipment,
designing forms and brochures, members data, treasurer, various skills
needed for rescues, backcountry experience (map/compass/radio
communications/first responder/incident command training etc.), extensive
training and experience with Incident Command Systems/FEMA emergency
response certified.
2005-Current
Animalodge K9 Classes~ assist class instructor with manners, manners 2, and
spring/summer agility classes. AKC evaluator for the Canine Good Citizen
program.
Primary instructor for K9 scent work classes.
Education
-MT Graduated: 5/1992
-Associates: Cosmetologist Major
Additional Education
-Academy of Nail & Skin
-Licensed Manicurist
Skills & Tools
. Budgets . Human Resources Support . QuickBooks/QuickBooks Pro . Internet
Knowledgeable . Quicken . Computer Literate . Business Management . E-mail
. Microsoft Word . Recruitment/Hire/Terminate .Evaluate . Monitor Employee
Performance/Train/Offer Improvements . Excel . Own Personal Computer .
General Office . Photo Shop . Typing (word processing) . Graphics . Power
Point . Windows 2000 . Windows XP/Vista . Human Resource Mgmt . Word
Perfect . Publisher . Adobe. Microsoft Office .Web design
Additional Accomplishments and Community Involvement
-K9 Training since 1992-agility, obedience, manners, search and rescue
-Certified Evaluator for Akc's Canine Good Citizen Program since 2003
-Assisted in various K9 classes at Animalodge
Law Enforcement Volunteer Activities
-Search and Rescue-work and collaborate with several counties and agencies
in a tri-state area
-Search and Rescue officer/volunteer with Stillwater County Sheriffs Office
-Certified search and rescue k9 handler
-Absaroka Search Dogs Member
*References to follow
References:
Tom Franks-District manager 1992-1996
Dennis Garretson-District manager 1996-2000
Shawn Rakes-District manager 2000-2002
Spencer Gifts Inc. Corporate Offices
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
Cliff Brophy-Sheriff/coroner
Stillwater County Sheriffs office
400 3rd Ave N
Columbus, Montana 59019
Kelly Marstaeller
Beacon Management Company
Laurel, MT 59044
abko9z@r.postjobfree.com
Chris Dover-President
Absaroka Search Dogs
PO Box 22081
Billings, MT 59102
Jennifer McCandless
Animalodge K9 Trainer
PO Box 43
Laurel, MT 59044
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