Customer Service Sales

CARR IE J. ARONOWITZ

**** ***** ***** • Raleigh, NC 27615

919-***-**** • c11car r abko93@r.postjobfree.com

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Objective To obtain a challenging position in the banking industry

w ith opportuni ty for professional career growth.

SUM MARY OF SK I L LS

Possess Excellent organizational and administrative

s kills. Proficient at customer interaction while

maintaining deadlines. H ighly skilled in finance and

banking operations.

• A dministration • Customer Service • Reception • Sales •

Computer li teracy • Cash handling • S taff t raining

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P rofessional Experience

Wachovia Bank/Wells Fa rgo Bank 2006 - 2010

R aleigh/Ca ry North Carolina

Service Banker/Customer Sales and Service Jan. 2009 –

Sept. 2010

Established t rust and rapport with customers

Handled client servicing issues in a t imely and professional manner

Prioritized and monitored incoming phone lines for Branch Manager

Consistently received top service scores and recognition

Opened new accounts for personal and business accounts

E xceeded sales goals by 200%

Won the top CSSR for T riangle East North for March - August

Implemented systems to assure compliance of r isk mitigation

Coached and t rained tellers to help increase sales credits

Processed domestic and international wire t ransfers

Analyzed customers accounts and researched NSF fees

I mplemented file system and online calendar t racking for follow- up

Document creation, editing, mail, and email

Teller Manager Sept. 2007 – Jan. 2009

Reorganized and assembled a quality teller team

Developed strategies to help reach team sales goals

Provide excellent customer service to customers

Consistently received top service scores and awards

Oversaw branch in Managers absence

Reduced r isk mitigation infractions by 60%

Supervised ATM functions, commercial night drop compliance

Responsible for timely and accurate balancing of all tellers

Strengthened team and assisted in winning branch awards

Created documents and spreadsheets, mail, email

Teller May 2006 - Aug.

2007

Perform cash handling t ransactions with efficiency

P rovide leadership to teammates for assistance when needed

Vault Custodian

Night drop custodian

ATM custodian

Consistently received top service scores and awards

Edited documents and spreadsheets, mail, and email

Credit Administration, I nc. 1994 – 2005

Hollywood, Florida

Administrative Assistant/Bookkeeper

Maintained calendar for President of Company

Planned events, t ravel, and t raining seminars

Created documents, edited and responded to all mail and email

Answered and directed multi phone line system

Performed daily banking functions of accounts receivable, accounts Payable

Prepared accounting reports for President

Provided excellent customer service both in person and on the telephone

Managed clerical staff

E DUCAT IO N AND CERT I F ICA I TONS

1977-1979 Broward Community College Davie, Fl

M ajor Business Administration/Accounting

Continuing education classes at Wake Tech

Certified State of North Carolina Notary Public

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