Ann Watkins Peters ? **** Laurel Branch Circle ? Mechanicsville, VA

***** ? 804-***-****

abko6z@r.postjobfree.com

PROFESSIONAL OBJECTIVE

I am looking for a position that will allow me to put my prior experience

to use in a way that will be both beneficial to others and rewarding for

me.

EXPERIENCE HIGHLIGHTS

> Front Desk Receptionist and Retail Associate - 11/08 to present

Richmond SPCA. Richmond, VA

o I work both volunteer and paid shifts at the front desk and

retail shop at one of the country's most highly recognized no-

kill animal shelters. As receptionist, I greet potential

adopters, answer questions both in person and on the phone,

screen and transfer calls to administrative personnel,

electronically locate, copy and fax records, and provide

information to the public with concerns about their pets. In

the retail shop, I process transactions (cash, check or credit

card), assist customers with their purchases, enter inventory

and restock shelves, prepare deposits, and create daily

reconciliation reports.

> Customer Service Specialist and Sales Assistant 7/06 to 5/08

The Supply Room Companies, Inc. Ashland, VA

o As a member of the customer service team, I strived every day to

cheerfully assist callers with orders and payments, resolve

disputes, correct shipping errors, arrange for exchanges and

returns, and guide them through the selection of merchandise. I

was also paired with a sales representative to ensure that her

customers were given the best customer service possible. It was

up to me to procure special-order items, track down the status

of backordered or discontinued item, and make more in-depth

inquiries when someone's needs were not met in a timely manner,

following through until the matter was resolved.

> Executive Assistant 7/05 to 6/06

The Supply Room Companies, Inc. Ashland, VA

o I worked directly with the CEO, president, vice president and

CFO. My responsibilities included creating and maintaining

Excel databases; designing Powerpoint presentations; attending

weekly corporate meetings and compiling and distributing minutes

(much of which contained company-sensitive material) using

Microsoft Word; making domestic and international travel

arrangements; screening email and scheduling using Outlook; and

serving on several ad hoc committees.

> Administrative Assistant to the Newsroom 8/02 to 6/05

The Herald-Progress, Inc. Ashland, VA

o In addition to performing all receptionist and front office

duties single-handedly, I worked hand-in-hand with newsroom

personnel in preparing for the publication of a twice-weekly

county newspaper. This entailed copy-editing all community-

submitted items, maintaining church and monthly community

calendar databases, proof-reading, and writing my own weekly by-

lined column. On busy days, I also handled overflow from the

classified advertising desk.

> Veterinary Receptionist 6/92 to 7/94

Crawford Animal Hospital, West Allis, WI

o I worked closing shift at a three-veterinarian practice with

four-line telephone system. Most of shift worked solo, answering

phones, making appointments and greeting patients. Cleaned exam

rooms and prepared vaccinations for injecting. Reconciled

receipts and cash drawer each evening, secured building, checked

on pets in hospital before leaving.

VOLUNTEER ACTIVITIES

Richmond SPCA, ongoing

Named January 2009 Volunteer of the Month

"Green Team" behavioral specialist

"Paws for Pets" pet therapy member

"Meet the Fosters" foster care participant

Delta Society (Animal Assisted Therapy) member

Polar Plunge for Virginia Special Olympics participant, 2009 and 2008

Relay for Life participant, 2008

Special Olympic Games Virginia volunteer, 2007

Ashland Variety Show participant and volunteer, 2007, 2005 and 2003

EDUCATION

Bachelor of Arts degree, Anthropology, SUNY College at Oswego

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