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Customer Service Manager

Location:
Los Angeles, CA, 90028
Posted:
September 26, 2010

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Resume:

OBJECTIVE[pic]

To obtain a full-time position where over 10 years of experience in Small

Business, Management, and eCommerce will contribute to the success of my

employer.

PROFESSIONAL EXPERIENCE[pic]Chuck's Warehouse: Anaheim, CA (March 2008 -

Sept. 2010) Seller Assistant

Researching, photographing, and listing of rare and unique items for eBay

and Craigslist. First hand processing of government auctioned Orange County

estate homes, accounts payable and receivable, customer support (via

internet, phone, and in person), packing and shipping via USPS & FedEx,

processing claims, and a variety of other small business office duties.

It's A Grind Coffeehouse: Anaheim, CA (Dec. 2004 - Aug. 2007)

Shift Manager

Order placement and receiving, cash handling and supervision, staff

management, customer service, preparation of coffee/espresso beverages and

food, stocking, building of repeat business among clientele, implementing

of sales and promotions, as well as other miscellaneous cafe tasks.

FM Inc.: Berlin, Germany (Feb. 2004 - Nov. 2004)

Office Manager

Shipping and receiving of electronic goods, customer support, data entry,

invoicing, inventory control, and general office duties. Bilingual

German/English correspondence.

Farmers Insurance Agency: Norwalk, CA (Aug. 2002 - Nov. 2003)

Office Assistant

Invoicing, data entry, customer service, phone support, property

photography and inspection, policy review and service, sales, filing, and

general office duties.

Sunset Medical Products: Huntington Beach, CA (Oct. 2000 - Aug. 2002)

Office Manager

Accounts payable/receivable, shipping/receiving, invoicing, data entry,

customer service and phone support, sales, internet website support and

maintenance, inventory control, and general office duties.

Crown Books: Brea, CA & Santa Monica, CA (Feb. 1999 - Aug. 2000)

Shift Manager

Customer service, BIP, order placement and order receipt, staff

supervision, stocking, cash handling, and key holding.

FiServ: Fullerton, CA (Feb. 1998 - August 1998)

Signature Verification Clerk

Verification of signatures and facsimile signatures on high-dollar checks

before approval of payment.

Michael's Arts & Crafts: Placentia, CA & Lacey, WA (Aug. 1997- Dec. 1998)

Sales Associate/Cashier

Customer support and service, cashiering, stocking, creation and support of

product displays.

EDUCATION[pic]UCLA - Los Angeles, CA: 9/2008 - 6/2010

. Bachelor of Arts in Germanic Studies: Dean's List, Scholarship

Recognition Award, Department Book Award, Graduated with Latin

Honors; cum laude.

Fullerton College - Fullerton, CA: 8/2005 - 12/2008

. Associate of Arts in Anthropology: Dean's List

Hartnack Schule - Berlin, Germany: 11/2003- 11/2004

. Certificate of German as a Foreign Language

Cornelia Connelly School - Anaheim, CA: 9/1993 - 6/1997

. High School Diploma

SUMMARY OF QUALIFICATIONS[pic]

. E-Commerce

. Over 10 years of Management Experience

. Small Business Operations

. Excellent Written and Verbal Communication

. Proficient in MS Word, PowerPoint, Macintosh OS, FedEx ShipRush,

eBay Blackthorne.

. Strong Interpersonal and Organizational Skills

. Management of A/R and A/P Accounts

. Accustomed to working in fast-paced environments

. Ability to effectively work both independently and as part of a

team

REFERENCES [pic] Available Upon Request



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