Customer Service Sales

*** ********* ***** *****: 205-***-****

Birmingham, AL 205-***-****

***** *****:

jarian_reed@hotmail.c

om

Jarian D. Reed

To obtain a position where I can utilize my verbal, written, and interpersonal communications skills

Objective

while enhancing professional growth.

Experience

2008- Present AT&T Birmingham, AL

Help Desk Representative

• Assist customers with registration, email creation, DSL physical line signal testing,

modem/filter set-up.

• Assist customers with email, browser, and modem troubleshooting.

• Consult with other departments to resolve customer issues or provide additional services.

• Answer questions or resolve computer problems for clients, provide assistance concerning

the use of computer hardware and software.

2006-2008 Infinity Insurance Company Birmingham, AL

Space Planner

Responsible for the management of desk space across the building (including the allocation

of space to new starters, and the coordination of desk moves).

Recommended changes in space assignment and facilities inventory processing to

supervisor.

Assist management in identification of problems, trends or future space needs and makes

recommendations.

Worked closely with others to plan room layout to include furniture, equipment,

telecommunications or other pertinent needs.

Coordinated changes in facility environment and support systems; notified management of

trends or problems; tracked and ensured resolution of problems.

Fulfillment Supervisor

Supervised assigned personnel performing order fulfillment activities

Supervised departmental operations to ensure efficient completion of order waving, picking,

packing and shipping processes.

Coordinated and organized the planning and allocation of labor to manage workflow. Identify,

analyze and develop processes to increase productivity, maximize efficiency and improve

accuracy.

Purchased supply items required for day-to-day operations.

Coordinated work flow with other units in department such as shipping, production, and

marketing

2004–2005 MailSouth Inc. Helena, AL

Account Manager

Generated and reviewed client orders for MailSouth’s products to ensure proper advertising.

Served as an internal contact for assigned accounts and managed multiple projects.

Performed market research identifying target audience, demographics, and ideal media

outlets.

Assist sales personnel and clients with problem resolution.

Assist Sales Rep in securing reservations of clients' products as necessary for contract

renewals.

Worked with Sales representatives, Graphic Services, Proofreading, Information Technology

and Strategic Services to ensure account fulfillment.

Assisted client with graphic changes and obtaining final proofs within program planner

deadlines.

Prepared rough layouts and paperwork for Graphic Services to assemble and prepare final

layouts for printing.

Assisted clients in creating/maintaining mailing profiles, acting as liaison with Strategic

Services.

Verified ad proof against submitted copy, marking errors that appear in proof.

2002–2004 Southern Progress Corp. Birmingham, AL

Consultant Services Represenative

Responsible for supporting, researching and responding to consultants via telephone

regarding their Southern Living at Home business.

Provided initial training to Southern Living at Home consultants on system access and usage.

Served as primary contact for consultants when placing an order for Southern Living at Home

products.

Answered questions regarding magazine subscriptions, books, and other interior design

items.

Troubleshoot issues with Southern Living at Home’s consultant workstation application

assisting consultants with navigation, logging into the system, and application error

messages.

Traveled to company conferences demonstrating and answering questions about Southern

Living at Home products.

Researched cases of fraud and abuse, missing orders, and inventory.

Maintained excellent customer service as a representative of Southern Progress Corporation.

2002–2004 Get Live Entertainment Birmingham, AL

Intern-Promotions/Advertising

Designed, organized and distributed promotional material for major events.

Prepared media and press kits for major distribution companies and a variety of venues to

gain exposure for artists.

Maintained good relationships with key people in the entertainment field throughout the

city of Birmingham and surrounding areas.

2002 Alabama State University Montgomery, AL

Radio/TV Editing Assistant

Assisted radio/TV students with video lab equipment and radio soundboards.

Assisted with campus radio announcements and video editing. Checked radio

announcements for accurate content.

2000 – 2002 Boys and Girls Club Montgomery, AL

Social Recreation Director

Organized activities for kids ages 6-8, 9-12, and 13-16.

Tutored youth and assisted with homework that was provided for after school educational

programs.

Organized games of golf, basketball, flag football, volleyball, and tennis.

Mentored older teens often discussing drugs, home life, gang violence, and teen pregnancy.

Education 1996-2002 Alabama State University Montgomery, AL

B.A. in Communications with emphasis in Public Relations

Software: MS Word, Excel, Access, PowerPoint, FrontPage, Macromedia Flash, Adobe

Illustrator, Dream Weaver, Autocad, Internet Explorer, Netscape Navigator

Operating Systems: Macintosh OS/9x, Windows 95/98/2000/NT/XP

-Conversational Spanish

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