Customer Service Medical Billing

ROSALYN S. LEE

**** ***** ***** #*** ******, CA *4568

Cell: 213-***-**** E-Mail: abko26@r.postjobfree.com

Experience:

Chevy Chase Country Club, Glendale CA

Office Manager, August 2005 – July 2010

• Handled accounts payable and receivable for all departments: House, Food and Beverage, Pro Shop,

Maintenance and Pool.

• Processed payroll in-house semimonthly for a staff of 50 and worked closely with the accountant to

prepare payroll taxes as well as sales taxes.

• Prepared various reports including daily, weekly, and monthly sales reports, Profit and Loss

statements, budget and budget projections, food and labor costs, inventory, disciplinary and incident

reports.

• Managed all member accounts involving billing monthly dues and fees, processing new membership

applications, tracking spending reports, processing monthly credit card payments, preparing monthly

statements for up to 450 members, and collecting outstanding balances by means of phone calls,

courtesy letters or collection letters.

• Mediated member and staff concerns and complaints.

• Performed basic office duties such as editing/printing the FORE Magazine to distribute to the

members on a monthly basis, interacting with various vendors, participating in marketing

memberships, scheduling staff members in the Pool and Food & Beverage department, data entering

with accuracy, assisting in customer service, creating custom flyers for the club, ordering supplies and

keeping track of inventory, preparing bank deposits, handling cash, resolving simple computer

problems, filing, faxing copying, scanning, answering phone calls, and sorting mail.

Banquet Coordinator, September 2008 – January 2010

• Responsible for all aspects of booking and executing an event: meeting the clients, preparing

contracts, receiving deposits, working closely with the executive chef for menu options, coordinating

taste testings with the clients, ordering all necessary linens and equipment required for each event,

contacting food and beverage purveyors and placing orders to ensure product guarantee to client’s

guest count, coordinating with florists, bakeries, entertainers, etc. for set-up times, directing wedding

rehearsals, customizing room set-up according to client’s needs, scheduling banquet servers and

bartenders, setting up and breaking down of events, expediting food, coordinating with DJ or client’s

coordinator to ensure events are running smoothly according to client’s timeline.

• Responsible for all aspects of member events on a monthly basis: planning different events such as

Wine Tasting Nights, Casino Nights, Friday Night Dinners, Jazz Nights, Movie Nights, etc.; creating

flyers and advertising each event via e-mail blasts, newsletter, or sending in-house-created

invitations; managing reservations and ordering goods & supplies accordingly; staffing servers and

bartenders; decorating, setting up and breaking down for each event.

• Took on other duties such as serving, bussing, plating, dishwashing and cleaning the facility.

City of Los Angeles – Department of Recreation and Parks, Los Angeles, CA

Admin Intern II, July 2004 – December 2006

• Researched and acquired lowest bids for the department for large jobs, prepared contract with

vendors, assisted the supervisor in executing and overseeing the project from start to finish, and

prepared documentation for payment.

• Accompanied the supervisor to meetings to take minutes and draft meeting reports.

• Accompanied the supervisor to different properties to gain knowledge of its operations.

• Created and prepared spreadsheets such as payroll, sales and volume at each venue, annual sale

and trend comparisons, and budgets.

• Designed, created, issued, and collected payments for parking permits at beach properties.

• Gained experience in transcribing meeting minutes.

Clerk Typist, December 2003 – July 2004

• Fulfilled clerical duties such as copying, faxing, filing, answering phones, taking messages,

corresponding with patrons via e-mail, and ordering office supplies.

• Assisted in preparing daily submittals, sales reports, and payroll reports.

• Coordinated with the Park Rangers in obtaining permits for film shoots and rentals.

• Customer service

Soon Chun Dang Inc., Los Angeles, CA

Administrative Assistant, every summer since 2000 – 2003

• Assisted in daily medical billing procedures by entering correct codes according to the doctors charts.

• Prepared bank deposits

• Performed general office duties such as preparing medical forms to submit to different companies for

payment, copying, faxing and filing.

Cardiac Medical Services, La Canada, CA

Medical Billing Specialist, February 1997 – August 1999

• Gained knowledge and training in the process of medical billing. Learned various CPT codes and

procedures of Medical, Medi-Cal, PPO, and HMO.

• Assisted in inputting medical billing codes for supervisor before submitting.

• Handled patient records to ensure that all information and history were correct.

• Responsible for inputting data on a daily ledger.

• Contributed to clerical tasks including answering phones, copying, filing, and inputting data.

Skills

Knowledgeable of Quickbooks 2008, Squirrel POS System, Caberet Development House Accounts Manager Software.

Proficient in Microsoft Word, Excel, Outlook, Publisher, and PowerPoint. Quick and able to learn any program/software

required by a company with minimal training.

Education

University of California, Irvine, Irvine, CA

Bachelor of Arts with a Major in Economics, December 2002

Language

Conversational in Korean

References

Upon request

Contact this candidate