Customer Service Sales Representative

RESUME

RHODA M. SHIMABUKU

**** ****** *****

Columbia, SC 29210

Telephone Number - 808-***-****

Email: abko13@r.postjobfree.com

EXPERIENCE SUMMARY:

Performed various clerical and administrative duties in the Postal System.

Dedicated to achieving customer satisfaction as well as meeting or

surpassing company expectations. As an outside sales representative, I

developed a strong rapport with customers, and associates based on

knowledge, professionalism, and integrity. Completed airline travel program

as a travel agent for American airlines. Interacted with a wide range of

professionals representing all age groups, nationalities, and cultures.

Computer friendly.

JAN 2001 TO JULY 2009

State of Hawaii, Housekeeping

320 South Beretania St, Honolulu, HI 96813 - 808-***-****

Washington Place

Provide team leadership to accomplish department goals and work flow.

Housekeep (vacuum, dust, laundry, taking care of her 2 cats) Governor's

mansion, assist with official I private functions for the Governor, floral

arrangements Housekeep the Washington Place museum. Maintain special care

for antique pieces. Assist with other antique furniture. Prepare & serve

coffee, set-up snacks for docents & volunteers. Set-up and tear down for

state/private functions. Inventory linen before and after every event.

Assist with inventory for state furniture and equipment. Notify director of

any intrusive activity. Activate and Deactivate security systems. Other

duties: Hostess, docent, floral arrangements & create a job description

manual.

FEB 2000 TO MAY 2000

Data Entry, Altres Staffing Employment Service

P.O. Box 1410 Honolulu, HI 96807 - 808-***-****

Temporary position as a data processor, with HMSA in the plans & enrollment

department.

SEPT 1998 TO APRIL 1999

Secretary Assistant- Maui Police Department, Plans, Training & Research

Dept.

55 Mahalani St., Wailuku, HI 96732. POC- Hamilton Rodrigues, (808) 244-

6370

I worked 15 to 20 hours a week, my pay grade $6.75 an hour. My duties were

data entry using Corel word perfect, typing 40 wpm, operate Xerox copier

machine, shredder, filing, inventory equipment, answer telephone, prepare

folders for new recruits, and assist with scheduling of classes, issuing of

uniforms and ordering.

OCT 1994 to APRIL 2008

Hairdresser-Hairworld, Niu Valley Shopping Center, Hono, HI, 96793

Part Time POC - Liz Taniguchi, 808-***-****, salary - 50% commission

Hairdresser-Ann's House of Beauty, Haleakala Highway, Makawao HI, 96768

(Oct. 1997- April 1998)

POC - Ann Boteilho 808-***-****, salary- 50%commission

Hairdresser-Hairways, Kahului, Maui Mall, Kahului, HI 96732 (Feb 1996 -

July 1997)

POC - Eleri Agsalog, 808-***-****, salary - 50% commission

Hairdresser-Fantastic Sam's, Kahului, Maui Mall, Kahului, HI 96732 (Oct

1994 - Feb 1996)

POC - Eleri Agsalog, 808-***-****, salary - 50% commission

Customer service, personal consultations, haircuts, perms & relaxer,

highlights, color, frosting, braids, up do, manicures, pedicures, hot wax,

conditioning.

NOV 1990 to JULY 1993

Finance Clerk - GS4, step 1 - GS4, step 3, $8.00 hourly pay

127th Postal Company, APO AE, 09250, Ansbach, Germany

POC - Fred Drummond -49-911-***-****

Operate a finance window during any of the scheduled hrs of operation.

Accountable for blank money order forms and equipment. Issues and receives

payment for postal money orders. Sells postage for various classes of mail

& mail services to include express mail. Assures proper packing, wrapping,

and sealing of letter mail and packages. Knowledgeable in International &

domestic mail procedures. Maintain $800.00 finance stock. Turn in daily

business reports and monies for money order and express mail. Operate

motor vehicles to dispatch, load and unload of mail. Responsible for

postage meter machine, LRT, and workstation. Data entry, typing 40wpm

APRIL 1987 to Aug 1990

Cashier, Membership/Outside Sales, $7.50 hourly pay

SAM'S WHOLESALE CLUB

1401 Sunset Dr., Cola, SC 29206

POC - Joan Baker, 803-***-****

Cashier-10key by touch, refunds clerk, outside sales representative-

telephone solicit, membership counter-assist with photo taking, filing,

public speaking to large corporations, customer service, stock shelves,

inventory, data entry, refunds, maintain cash box for change, process

defective merchandise, turn in daily sales of membership to manager, and

other administrative duties.

FORMAL EDUCATION:

Cosmetology License - Present, Columbia, South Carolina

Office Administration & Tech - Leeward Community College, Waipahu, HI 96797

AUG 2000 - DEC 2000, 12 credit hrs

Courses taken- Desk Top Publishing-familiar with Window 95, 98, and 2000-

power point, excel, Access, business machines, telecommunications, and

accounting

Office Administration & Technology - Maui Community College, Kahului, HI

96732 JAN 1999-MAY 2000, 20 credit hrs.

Courses taken- Document Formatting- familiar with Windows 95, 98, 2000

Microsoft word, power point, mail merge & spreadsheets, word & data

processing, business communication, business machines, professional

development, and office filing procedures.

Cosmetology License - 1981, Jan Mar Beauty School, Newport News, VA

SPECIALIZED TRAINING:

Pass the Postal Exam -

DA, Federal Postal Operations, Ansbach, Germany 1990

Ticket Agent, American Airlines Academy, Dallas, Texas

LICENSES/CERTIFICATES:

Cosmetology License - 1981-Present

Lawton Learning Center, Lawton, OK

Dept of Army Certificate-Computer Literacy, 60 hour, April 1994

Dept. of Army Certificate-Medical Terminology, 50 hour, April 1994

Dept. of Army Certificate-Accounts Receivable Collection Techniques, 15

hour, May 1994

Dept of Army Certificate-Introduction to Data Processing, 58 hour, June

1994

Dept of Army Certificate-Word Processing, hour, Mar 1994

AWARDS:

AAFES- Courtesy Award ($50.00), Apr 1987

Dept of Army- Performance Award ($350.00), Apr 1992

Dept of Army- Meritorious Achievement Award, Apr 1993

OTHER INFORMATION:

Typing Proficiency of 50 WPM

Microsoft Windows 98 -Microsoft Office, Microsoft Word, Power Point, Excel,

Access, Corel 8, Sabre Plus, and Highest civilian permanent grade held:

GS4, step 3, 1993

REFERENCES: Available upon request.

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