Customer Service Manager

VELEKA CHAMBERS-TAYLOR

**** ******* **. #*

MEMPHIS,TN.38128

901-***-****

*Dedicated to professionalism, highly motivated toward goal achievements

*Successful experience as a leader and manager

*Highly effective in promoting a positive, productive work environment

*Strong customer service orientation with focus on accuracy and efficiency

*Ability to get the job done, effectively manage time and resources, and meet objectives

OBJECTIVE: To obtain a challenging position that will allow myself professional growth develop.

EXPERIENCE

Servicemaster-(Terminix) 2007-Present Customer Service

*Schedule & Reschedule service

Rep.

appointments worldwide *Payment collections

*Resolve customers issues and concerns *Provide a friendly

& positive environment for the call center associates

First Tennessee Bank 2005-2007

Teller

*Process customer, non-customer, and employee transactions in an accurately and timely manner

*Accurately balance cash drawers, payroll vaults, and ATM machines

*Actively assists with the day to day operations of the Financial Center ensuring that every customer

has an exceptional experience.

*Suggestive sell new accounts,payroll accounts, credit cards, etc.

*Daily deposits and withdrawals

Check Into Cash 2004-2005

Customer Service Representative

*Greet customers with great customer service skills

*Provide check advanced loans to customers

*Assisted management team in audit procedures

*Daily filing and collection task

1997-2004

Cash America Pawn Int.

Manager

*Managed employees, coaching, and mentoring them to deliver the highest degree of customer service

*Performed daily training & hiring duties

*Specialized in pricing and selling jewelry and all other merchandise

*Controlled company assets & inventory losses

References available

•

• Latricia Wilks- 901-***-****

•

• Lemienola Chambers-901-***-****

•

• Verna Kay Bond-901-***-****

Contact this candidate