Human Resources Manager

Gwendolyn Fitzner

**** ****** ***

Louisville, KY 40205

Cell Phone: 502-***-****

Email: abknyg@r.postjobfree.com

WORK EXPERIENCE

Elwood Staffing/SHPS; June 2010 - Present

Recruiting Assistant

. Recruiting for RN, LPN, and auxiliary staff for Utilization Management

and Case Management positions.

. Prescreen 15 to 30 resumes per day and screen qualified candidates by

phone

. Contact qualified candidates for interviews with recruiter and hiring

manager

. Interview candidates in person to obtain additional information for

hiring managers

. Track all candidates throughout the recruitment progress, and maintain

contact between them and the hiring manager

. Assemble new hire packets and assist employees in completing all

paperwork

. Aided in revamping prescreening methods to better identify qualified

candidates

. Created a timeline for a new hire process by prioritizing the filling

of key positions, to maintain deadlines and turnaround times

. Achieved recruiting goal of 4 LPNs, and 2 RNs, nine days in advance.

PPG Industries/Porter Paints; November 2007 - January 2010

Human Resources Specialist

. Recruiter for all store employee positions, including Outside Sales

Representatives and Store Managers in approximate 220 stores.

. Assisted new hires with all benefit related matters.

. Oversaw and implemented clerical duties, and provided administrative

support to all senior HR personal.

. Assembled all offer letters and pre-employment packets to distribute

to potential new hires.

. Held store managers accountable for completing and submitting employee

evaluations.

. Enforced random drug screening policy.

. Orchestrated United Metro Way fundraising campaign and multiple

fundraising events.

. Created severance documents for terminated employees.

. Successfully redeveloped the new hire process to decrease the time to

fill average, by implementing better communication practices

Dunhill Staffing/YUM Brands; January 2006 - November 2007

Human Resources Benefits Coordinator

. Worked in Call Center fielding 60 - 100 employee calls daily.

. Utilized PeopleSoft to document all calls and developed strong

PeopleSoft skills.

. Handled benefit inquiries and complaints to ensure quick and courteous

resolution.

. Assisted new and current employees during open enrollment.

. Assisted new hires and current employees with all benefit related

matters.

. Explained and interpreted company insurance programs to employees and

dependents.

. Focused on employee satisfaction and maintained a "Customer Maniac"

attitude.

. Worked in a company restaurant to gain understand of employee work

conditions.

. Aided in systems testing and provided feedback for system enhancements

and upgrades, to streamline processes

Papercone; September 2005 - December 2005

Human Resources Assistant (Internship)

. Oversaw and implemented clerical duties and provided administrative

support to the HR Manager

. Assisted in recruiting by posting jobs on recruiting websites.

. Assisted in the New Hire process by screening resumes and applicants.

. Continued to build skills working face to face with employees on

requests, such as days off, benefits, FMLA, medical notes and

absenteeism.

. Maintained records of medical notes, FLMA, and absenteeism.

. Performed daily walkthroughs of the factory, to provide employees the

opportunity to ask questions or raise concerns.

. Focused on employee satisfaction to maintain a union free environment.

Lear Corporation; May 2004 - May 2005

Human Resource Assistant (Internship)

. Oversaw and implemented clerical duties and provided administrative

support to HR Managers and HR Director.

. Worked face to face with employees on requests, such as days off,

hours toward FMLA, medical notes, absenteeism, and benefit questions.

. Maintained documentation of FMLA, sick time, and vacation through

KRONOS.

. Worked with Union steward on discipline actions.

EDUCATION

Sullivan University, Louisville, KY, January 2009 - June 2010

Degree/Major: MA in Human Resource Leadership

Bellarmine University, Louisville, KY, August 2001 - December 2005

Degree/Major: BA in Psychology, emphasis in human resources

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