Kenneth Morrison

* *********** ** *** *

Binghamton, New York 13901

716-***-****

abknw4@r.postjobfree.com

EXPERIENCE

****-**** ****** ******* ****** Central Supply Clerk

Delivery and stocking of medical supplies for 180

bed long term

care and short term rehabilitation facility.

Maintaining par levels of

needed items, on a weekly basis. Ordering house

stock through

various vendors. Cycle counts of higher use items for

evaluation and determination of frequency of reorder.

Safe storage of medical

waste until removal. Other duties as assigned.

2001-2007 National Action Financial Services Operations/Client

Services

Supervising staff of up to 140 in a very busy call

center with regards to all areas of collections

including Skip Tracing, Auditing, Debtor Interaction,

and Document Retrieval, Proper use of the Fair Debt

Collection Practices Act, Training and Evaluation.

Trained newly hired staff on all aspects and

procedures set forth by the company. Also performed

30 and 90 day performance reviews with follow up

training as required for quality assurance. Call

monitoring of collectors for compliance as set by our

clients.

2000 FOX68 WSYT/UPN43 WNYS Master Control Operator

Broadcast overnight programming for these two

affiliates. Also downloaded and recorded content to

play at a later date via satellite. Equipment

maintenance. First line of communication with the

public in the event of the activation of the

Emergency Broadcast System.

1988-2000 SEARS Sales/Warehouse Assistant Manager

Sales leader and management trainee overseeing staff of

100- 150 depending on time of

year. Specifically dealt with Customer Service aspects

in regards to Sales, Inventory, Marketing, Visual

Display, Loss Prevention, Customer Dispute Resolution,

Hiring as well as Staff Direction and Development. Also

closely worked with cost analysis in staff scheduling

and budgets. For my first 6 years, I was Assistant

Manager of warehouse operations for my unit. This

included shipping and receiving, Inventory prep, quality

control, and some light maintenance and recycling of

shipping and packing materials.

EDUCATION

1994 A.A.S. Radio and Television

Onondaga Community College

Syracuse, New York

1988 Academic Diploma

West Genesee Senior High School

Camillus, NY

SKILLS

1. Windows Based Computer Operating Systems

2. Proficient in Microsoft Word and Excel

3. Training

4. Trained in KRONOS

5. Problem Solver

6. 20+ Years Customer Service

7. Great Public Interaction

8. Team Leader

9. Shipping/Receiving

AWARDS

2004 JAMES LYNCH Employee of The Year for SITEL

1999 Award for Outstanding Customer Service from SEARS CEO

ARTHUR MARTINEZ

REFERENCES

Available upon request

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