Customer Service Human Resources

Sharrell J. Jones

**** ********** *** ( Willingboro, NJ 08046 ( 646-***-**** (

*************@*****.***

Objective: To secure a challenging position with a solid, progressive

company, which offers opportunity for performance based career

advancement.

Education: 2009 - Present B.A Human Resources Management Strayer

University, Willingboro, NJ

2002 - 2004 A.A Business Management Taylor Business

Institute, New York, NY

Employment:

12/2009 - Present Strayer University Willingboro, NJ

Student Account Representative: Review and input sponsored student

authorization forms to ensure all information is complete for billing

purposes, and student financial aid funding information; Assist students

with the financial aid process, including completing the appropriate

application(s) and ensure campus compliance with current financial aid

guidelines; Proactively supports the enrollment of students to increase

their potential to attain their educational objectives; Regularly meet with

the Student Support Manager and others in the retention group to review

continuing student enrollment activities and related issues; Oversee file

organization and data base maintenance; Review sponsored students' accounts

for payment status and post payments as received; Communicate with students

and sponsors concerning past due invoices and generate collection letters

to students with outstanding balances; and Maintain office operations and

student registrations.

9/2009 - 12/2009 Spherion Staffing (HP Enterprise Services) Cherry Hill,

New Jersey

Human Resources Administrator: Performed general and clerical support

tasks for Human Resources related programs, policies and initiatives and

tasks that may have required prior knowledge of human resource principles

and concepts and industry practices and standards; Handled enrollment

process inbound calls from active employees for Health and Welfare

benefits; Processed benefit applications, new hires, changes and transfers;

Assessed and determined eligibility of applicants; Assigned effective dates

for benefits; and Reviewed and conveyed applicable follow-up communications

regarding status of changes with employees, applications, new hires and

changes affecting benefit eligibility or file maintenance such as

termination of employment, reduction in hours, name/address changes, and

department transfers.

2/2008 - 10/2008 MRS Associates Inc. Cherry Hill, NJ

Account Representative: Handled inbound and outbound customer calls;

Maintained various collection accounts for different clients with

delinquent balances and collected on charge-off credit card accounts;

Maintained 90-180 day collections on wide loan portfolios; Debtor

negotiations; Miscellaneous credit research; Extensive skip-tracing and

utilization of outside research tools; and Interaction with 3rd-party

recovery contacts.

10/2007 - 1/2008 Open Solutions Inc. Cherry Hill, NJ

Client Services: Handled inbound and outbound customer service calls in a

medium to high volume call center environment; Resolved customer inquiries

and researched their death benefit accounts; and Provided knowledgeable

assistance for all financial products serviced through the call center.

4/2007 - 8/2007 Phillips & Cohen Associates Ltd. Westampton, NJ

Account Representative: Contacted debtors to recover funds for clients;

Negotiated repayment plans; Documented and skip traced accounts; Provided

loan servicing for various clients and vendors; Handled tertiary and quad

accounts; serviced delinquent balances and collected on charged-off credit

card accounts; and Acquired knowledge of the FDCPA and all the laws that

govern and supersede it in various states.

9/2005 - 4/2007 Commerce Bank, N.A. Mount Laurel, NJ

Customer Service Representative: Answered phones and responded to banking

customer requests producing call logs and reports; Handled inbound banking

customer calls within different locations in a call center environment;

Answered and received approximately 150 calls per day from the public;

Assisted customers with bank account reconciliation, transfers, balance

inquiries, and offered individual and business banking products;

Identified, researched, and resolved customer issues and placed orders

using the computer system; Followed-up on customer inquires not immediately

resolved; and Provided on-the-job training for new employees; and used

D3000, Encore, Word, Excel and Check

view.[pic][pic][pic][pic][pic][pic][pic]

Contact this candidate