Customer Service Manager

Rhonda De Long

*** **** ** *** ****** Idaho Falls, Idaho 83401 208-***-****

abkns3@r.postjobfree.com

Objective To obtain a challenging position where my knowledge and

experience can be utilized and expanded.

Store Manager

3/2006 - 9/2009 Family Dollar, Idaho Falls, Idaho

Experience Manage the overall efficient and profitable operation of

the store.

Source, select and develop talent

Manage store staffing levels

Merchandising; schematics, plan-o-grams and recovery

Receiving and processing freight

Manage store's payroll budget

Promote store safety

Manage shrink reduction plans

Cash Management and Bank Deposit

Monitor P&L

Promote customer service

Protect company assets and inventory control

Store Manager - Multiple Locations

6/1999 - 6/2004 Country Corner, Idaho Falls, Idaho

Board Of Directors

Daily operations, Daily checks and balances,

Hiring, Firing, Employee scheduling.

Purchasing, Trade shows, Merchandising, Marketing,

Upheld corporate

Standards, Projected sales goals, protected margins, AR,

AP, Virtually all aspects of retail management.

Implemented Policies and Procedures to protect Loss

Prevention and to

Instill accountability, which resulted in substantial

annual percentage increases.

.

Education

Fairmont Senior High, Fairmont, West Virginia

Skills

Quick Books Pro, 10 key, Telxon, Computer Literate.

Interests

Snow machining, horseback riding, interior design

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