Customer Service Office

Janae Miller

**** ********* ****

Columbus, Ohio 43213

Home: 614-***-**** Cell: 614-***-**** Work: 614-***-****

Email: *********@***.***

OBJECTIVE

To contribute professionally to the organization's long-term and short-term

success through exceptional customer service, administrative, and people

skills.

EDUCATION

Wright State University

B.A. in Communication Studies, Minor in Sociology, November 2003.

QUALIFICATIONS

. Solid managerial and administrative experience

. Exceptional versatility and adaptability

. Dedication and drive as a hard-working individual

. Superlative communication and team-building skills

. Ability to manage multiple tasks in a fast-paced environment

PROFESSIONAL SKILLS

CUSTOMER SERVICE AND ADMINISTRATIVE SKILLS

. Provide customer service and respond to customer inquiries for any

invoice or payment issues.

. Research, analyze, and resolve customer service issues within all

governed laws, regulations, policies and procedures.

. Operate and perform basic functions on a copy and fax machine in a

general office setting

. Type 40 wpm

. Operate a multi-phone line system in a basic or call center office

setting.

INTERPERSONAL AND TEAMWORK SKILLS

. Ability to commit to memory assignments, tasks, and schedules

. Remember phone numbers and addresses and directions to and from

various locations

. Learn any new task or duty quickly and efficiently

computer skills

. Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft

Access for word processing, spreadsheet, and graphic design, including

internal/external correspondence, reports, procedure manuals, and

presentations

. Lotus Notes e-mail client and database, Outlook e-mail client,

Internet Explorer, AOL instant messaging, and other types of instant

messaging programs

. Freedom Scientific Jaws for Windows

EMPLOYMENT HISTORY

Huntington National Bank, Columbus, Ohio; 7/04-Present

Direct Bank Support Associate

Wright State University, Dayton, Ohio; 9/98-6/03

WWSU-106.9 FM/Disc Jockey

Wright State University, Dayton, Ohio; 9/01-6/03,

Village Community Government Director of Programming

Wright State University, Dayton, Ohio; 9/01-6/03

Office of Student Life, Student Worker

Doug Banks Morning Show, ABC Radio Network, Dallas, Texas; Summer 2001

Intern

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