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Customer Service Manager

Location:
Winfield, KS, 67156
Posted:
September 28, 2010

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Resume:

Objective

To find a position in the Accounting field that will allow me to utilize my

training while enhancing my current skills with a company that offers

opportunity for advancement.

Work History

Teletech@Home

August 2010-September 2010

Englewood, CO

At Home Customer Service Representative

Take inbound calls from home for a major electronics retailer

Determine nature of customer question and transfer to correct department for

further assistance

Use multiple computer programs with a great deal of accuracy to ensure correct

transfers

Adhere to strict call handling guidelines

Adhere to scheduling

Understand a variety of customer issues and deal with appropriately

Emergency Road Service

Oct 2008-July 2010

Lordsburg, NM

Office Manager

Balance daily checking transactions handling large amounts of cash with

honesty and integrity

Maintain Accounts Receivables/Payables

Maintain and authorize weekly Payroll

Enter transaction data into QuickBooks

Assist owner with answering phones and dispatching service calls

Handle and reconcile Accounts Receivables COM Checks for 100+ major trucking

companies

each month

Perform Customer Relations duties between owner and trucking companies

Menzer Law Office

Jul 2008-Oct 2008

Blackwell, OK

Office Clerk

Enter client information into database for preparation of bankruptcy documents

Assist with answering phones and day to day office duties

Maintain legal files

Mosaic Care Homes, Winfield, Kansas

June 2004-January 2008

Accounting Specialist

Maintain accounts payables

Reconcile accounting reports

Maintain 25 checking and 10 petty cash accounts for disabled clients

Assist Business Manager with yearly budget preparation

Prepare monthly bank reconciliations for all client checking accounts

Manage repairs and maintenance for a fleet of 15 vehicles and 10 group homes

Prepare monthly reconciliation of over 25 purchasing cards

Professional Education

Dates of Attendance : October 2009-Present

Strayer University Online, Washington, DC

Pursuing Master of Science in Accounting with an emphasis in Accounting

Information Systems

Currently hold a GPA of 4.0

Expected graduation date of 2012

Academic Education

Dates of Attendance : January 2007-May 2009

Kaplan University Online, Chicago, IL

Graduated Cum Laude

Bachelor of Science Degree in Accounting

Dates of Attendance: August 1999 -May 2002

Cowley County Community College, Arkansas City, Kansas

Honor Roll Mention

All American Scholar

National Dean's List

Associate of Arts in Accounting

Software/System Skills

Extensive knowledge of Microsoft Office 2003 and 2007

Extensive knowledge of Microsoft Word and Open Office word processing software

Experience working with PeopleSoft Accounting Software

Working knowledge of Quicken and QuickBooks Software

Knowledge and experience in using PowerPoint, fluent in Excel

Fluent in the use of the internet, email, IM, PC, laptop, notebook, and

multi-line phone systems

Some familiarity with Dispatching service calls

Familiar with standard office machines including postal machines

Able to troubleshoot most minor computer issues

OTHER CONTRIBUTORY SKILLS

Very organized and able to multi-task well

Specialize in area of Accounts Receivable/Payable

Adept at filing both alphabetically and numerically

Polite to and considerate of others and their property

Dependable, reliable, and honest

Positive personality

References available upon request.



Contact this candidate