Project Manager Customer Service

NORMAN BELL

**** ********* ******, ***. *** ~ Oakland, California 94612

510-***-**** abkng1@r.postjobfree.com

OPERATIONS & PROJECT MANAGER

Proven leadership skills combined with an exceptional ability to manage

multiple projects, tasks and priorities effectively and in a timely

manner. Swiftly comprehends the "big picture" and executes the boldest

of organizational visions. Superior communicator, easily interacts with

executives, regulatory agencies, clients, vendors and staff. Core

competencies include:

( Team Player ( Facilities Services ( Tireless Work

Ethic

( Building Services ( Sets Performance Standards (

High Moral Standards

( Vendor Relations ( Sought-After Mentor ( Excellent

People Skills

PROFESSIONAL EXPERIENCE

Project Management: An operations and project manager proven successful

in the most challenging assignments. Resourceful and adaptable, exercising

superb competence and efficiency with every project. Career highlighted by

success and constant achievement.

. Hits the ground running. Seeks and assumes responsibility. Meets

challenges with a keen understanding of resource needs.

. Planned, scheduled, coordinated and administered activities in

Facilities including housekeeping, building maintenance, postage,

office equipment, copying, telephone answering, office supplies,

reception, data storage, security card systems and on-site officers.

. Streamlined operations and improved productivity through effective

reporting, prioritization and customer communications.

. Advised managers on union contracts; coordinated purchase orders,

invoice processing, departmental charge backs, delivery and special in-

house events.

. Flawlessly managed an $80K budget with 100% accountability.

. Evaluated each facet of operations and provided recommendations for

improvements in procedures, products and equipment.

Leadership and Supervision: A superior leader with demonstrated

performance in high-pressure environments. Earned a solid reputation for

improving organizational performance through hands-on training and a

leadership approach that emphasized decision-making through active

listening.

. Superbly managed and motivated as many as 12 personnel; earned a

reputation for firm, yet compassionate mentorship.

. Approachable, easily builds rapport with subordinates, peers and senior

management.

. Strictly ensured that assigned personnel adhered to the highest

standards of conduct and maintained a sharp, professional appearance.

Problem-Solving and Analysis: Consistently implements keen analytical

abilities and a proven team-based work dynamic with a systems-oriented

approach to facilitate efficient and effective solutions. A critical

thinker open to alternative views to optimize decision-making.

. Excels at proactively identifying errors and recommending immediate,

practical and cost-effective solutions on site.

. Continually evaluates the processes in place ensuring that the best

possible solution is applied to each task. Customer service always a

top priority.

Continued ...

Norman Bell R sum / Page 2

EMPLOYMENT

Facilities Manager

KQED Inc., San Francisco, California 1999 - 2009

Supervisor, Central Communications

KQED Inc., San Francisco, California 1982 - 1999

Mail Clerk

KQED Inc., San Francisco, California 1979 - 1982

EDUCATION & TRAINING

HEALD BUSINESS COLLEGE, San Francisco, California

Accounting & Administration, 1978

NOVATO HIGH SCHOOL, Novato, California

Diploma, 1977

~ Played baseball, football and basketball

~ Rated 8th in ROTC class

Computer Skills: MS Office Suite

Dr. Earl Stuckey, Sr. Pastor

Progressive Missionary Baptist Church, Berkeley California

MINISTRY USHER CAPTAIN FOR MEN OFFFICER

AWARDS

Barbara Kay Whitner Fellowship for Exceptional Leadership & Organizational

Skills, 1992

REFERENCES

Excellent references furnished upon request

Contact this candidate