Software Quality Assurance

Terry Cooper

Desoto, TX ***** 972-***-**** (home) / 214-***-**** (alt) (

*********@*********.***

CAREER SUMMARY

. Multi-platform programming experience with large IT companies

. Extensive experience in consulting, planning, developing, testing and

implementation

. Strong background of customer support, software support and software

design including

gathering requirements, design, implementation, testing and maintenance.

TECHNICAL SKILLS

Hardware: Mainframe, UNIX, Tandem, PC

Operating Systems: MVS OS/390, z/OS, Windows

Languages: COBOL, COBOL II, COBOL OS/390, AIX COBOL, ALC, SAS, FOCUS,

UNIX, Scripting, JAVA/Object

Oriented

Software: CA-ENDEVOR, CA-11, CA-7, CA-ASM2, CA-DASDCHECK,

CA-EARL, CA-EASYTRIEVE PLUS, CA-Verify, QAHiperstation,

QAPlayback, XPEDITER, File-Aid, Winrunner, ECMap, Gentran,

OutsideView32, SOFTEK Disaster Recovery Manager, Microsoft

FrontPage, ABEND-Aid, Photoshop, DRVFI, Mercury Quality

Center,

ChangeMan

Other: JCL, TSO/ISPF, IBM Utilities, IMS DL/I, HTML, SQL,

Word, Excel, FTP,

PowerPoint, CLIST, EDI, X12, EDIFACT, CICS, VSAM, DB2,

IDMS, FLASH

PROFESSIONAL EXPERIENCE

Electronic Data Systems (EDS) an HP Company, Plano, TX

1997-2009

Svc Info Developer III, 7-Eleven Mainframe Support (May 2008-Dec. 2009)

. Enhanced batch and on-line COBOL programs (CICS, DB2) to support

development and maintenance activities on 7-Eleven's Mainframe

Applications in the retail arena.

. Provided on-call rotation support for production JCL running 7-Eleven's

Applications.

. Developed Test Cases in Mercury's Quality Center tool to help perform

Integration Test on new development for 7-Eleven's Mainframe

Applications.

. Supported and maintained the Disaster Recovery tool (DRVFI) which

performed daily backups with the ability to recover 7-Eleven's Mainframe

Applications executing SAS.

. Participated in Disaster Recovery Drills to recover 7-Eleven's Mainframe

Applications.

Information Specialist, Business Exchange Services (BES) (Mar. 2000-Apr.

2008)

. Provided Gentran technical support including Gentran administrator, on-

call rotation, EDI mapping on UNIX, ELIT support, UNIX scripting and

COBOL for AIX.

. Supported mainframe series of COBOL programs that convert EDI data from

one format to another through use of VSAM databases, batch and online.

. Maintained and supported production JCL executing EDI COBOL programs.

. Developed new EDI maps, modifying existing maps and performing test based

on customer request using ECMap on the PC primarily for Health Care

customers.

. Performed ET test and QA test of developed maps and modified existing

maps using OutsideView32 on the Tandem platform that translate Health

Care Claim/Data between trading partners.

. Performed CA-ENDEVOR Administrative roles for BES.

. Provided strong analytical and problem solving skills when data

transmission problems occur while correcting the problem by phone or on-

call.

. Assisted in Disaster Recovery drills for all BES mainframe clients to

restore any critical files needed in case of a disaster as well as

successfully tested restored systems.

. Provided Trading Partner and customer support for incoming and outgoing

data that's converted using ANSI X.12 EDI and EDIFACT standards.

TERRY COOPER 972-***-**** (home) / 214-***-**** (alt)

P. 2

Senior Y2K Consultant, CIO Services (Nationwide) (Sept. 1997-Feb. 2000)

Responsibilities consisted of analyzing, assessing, renovating, creating

scripts and testing for Y2K compliancy. Responsibilities also consisted of

providing Contingency Plans and utilizing testing tools to assist in

assessing Y2K inventory. EDS Client site assignments were:

. LTV Steel (Cleveland, OH), Saturn Dealerships (Irving, TX; Chattanooga,

TN; Orlando, FL) Human Health and Services (Oklahoma City, Austin,

Santa Fe, Little Rock), Pacific Gas & Electric (Houston, TX),

Southwestern Bell (St. Louis, MO), Taco Bell (Irvine, CA)

. Assessed the following languages: COBOL, SAS (UNIX and Mainframe), ALC,

FOCUS

RCG Information Technology, Dallas, TX

1997

Year 2000 Consultant/Product Setup Coordinator

. Determined Year 2000 compliance for Computer Science Corporation (CSC)

customers.

. Visited customer locations and installed software to perform an impact

analysis to determine all source containing dates for other consultants

to review.

. Performed a detailed analysis to identify all functions that depend on

two digit date arithmetic or high/low usage; estimated cost of the

conversion; determined which functions took priority and identified how

the code needed to be changed.

. Worked closely with project managers to explain and document Y2K

assessment results.

Compuware Corporation, Farmington Hills, MI

1996-1997

Client/Server Consultant/Y2K Consultant, Testing Services

. Identified customer's basic testing activity requirements.

. Analyzed customers existing test environment.

. Developed and modified test plans.

. Provided written recommendations to meet test objectives.

. Trained customers on specially designed software to automate the testing

process and improve overall software quality on CICS and TSO

transactions.

. Defined and captured test scripts and documented findings and

recommendations to determine the best quality software.

. Trained on COSMOS software, which identifies date fields that are or are

not Year 2000 compliant impact/detail analysis done for Citibank and

Comerica financial institutions.

Computer Associates International (CA), Irving, Texas

1988-1996

Level 2 Software Support / Software Development

. Provided software support, conducted product design and development

utilizing the following languages: SAS, COBOL, ALC

. Assisted in problem identification and resolution with very high customer

interface.

. Facilitated technical presentations at CA's annual CA-World.

. Provided phone and on-site support.

. Assisted the quality assurance department with testing of new releases.

. Provided technical writers with documentation from modifications and new

development.

. Conducted product training for system engineers, regional technical and

sales managers.

Texas Instruments (TI), Dallas, Texas

1981-1988

Programmer/Analyst in Network Configuration (Feb. 1984-Mar. 1988)

. Performed software development/maintenance including analysis, design,

coding, testing, and installing both batch and online applications in an

MVS mainframe environment utilizing the following languages: COBOL (IMS

DL/I), SAS, FOCUS

. COBOL tutor for the physically challenged at El Centro College.

Troubleshooter in Production Support (Jul. 1981-Jan. 1984)

. Provided continuous coverage to implement quick and competent repairs to

production JCL.

. Detected and resolved unusual or complex system related problems.

. Provided supplemental COBOL programming for production support.

EDUCATION

BS: Management Information Systems; Grambling State University, Grambling,

Louisiana

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