Customer Service Manager
Resume:
Wichita, KS **203
abknaz@r.postjobfree.com
Jamie Lee Johnson
Objective
I am seeking a challenging position in a clerical environment at a growth-
oriented organization, which will allow me to further utilize my skills
acquire new abilities.
Experience
1997- January 2009 Fantastic Sam's
Wichita, KS
Salon Manager/ Cosmetologist
. Managed a staff of six employees. Responsibilities included
scheduling, hiring, training, ordering supplies and products for
salon inventory, data entry, bank deposits, balancing, weekly and
monthly reports and customer service.
. Prearranged all vacation/personal leave requests and approvals.
. Perform receptionist duties of customer service and entering
customers data into the computer system, including ten key and cash
handling.
. Utilize office computer for price changes, inventory, and employee
reports.
. Proficient in retail sales and marketing more profitable services and
products for quality customer satisfaction.
. Organize salon for a proficient working environment and following all
state board regulations.
February 2009- May 2009 Snip n' Clip
Wichita, KS
Salon Manager/ Cosmetologist
. Performed all management responsibilities of hiring, scheduling,
payroll, employee reports, weekly and monthly sales reports, data
entry, ordering, stocking and organizing all salon inventory.
. Proficient in opening and closing procedures which include cleaning
and organizing salon and daily paperwork, balancing, cash handling
and bank deposits.
. Specialize in customer satisfaction and quality customer service. In
charge of creative daily, weekly and monthly specials and discounts.
. Following all state board regulations.
June 2009- October 2009 Cost Cutters
Wichita, KS
Cosmetologist
. Stylist duties include customer service, providing quality customer
care and service customer requests. Schedule customer appointments
and recommend appropriate products and services for individual
clients needs.
. Performed receptionist duties of cash handling, answering phones, fax
documents, entering customer data into the computer system,
balancing, ten key, bank deposits.
. Proficient in all opening and closing procedures of cleaning and
organizing salon, nightly log of daily sales and production reports.
. Follow all state board regulations.
Education
1996-1997 Vernon's School of Cosmetology State Board License
1995 Wichita State University General Studies
Studies included Introduction to Microsoft Computers, Psychology and Speech
Skills and Knowledge
Qualities:
Have an exceptional eye for detail and tremendous organizational skills.
Creative problem solving skills, dependable, hardworking, self-motivated
and enjoy contributing to a team effort. Learn new tasks with ease and
speed and adjust well to fast- paced environments.
Computer Skills:
Proficient using a PC, Microsoft Word, data entry and ten-key. Typing speed
of 50 wpm. Beginner using Excel and PowerPoint.
References
Tiffini Clark Cessna Aircraft, Technical Illustrator 316-***-****
Amber Townsend Emprise Bank, Teller/CSR 316-***-****
Anton Hajanto Via Christi, Medical Records 316-***-****
Contact this candidate