Customer Service Sales
Resume:
Kristy Dudley
**w Winesap lane, Browns Mills, NJ 08015
**************@*****.***
Summary
* Demonstrated achiever with exceptional work ethics.
* Strong marketing and customer service background.
* Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
* Extensive computer training.
* Professional attitude and emphasis on reliability, integrity, diversity, teamwork, and willingness to work as necessary for job completion
.
Education
Bachelors of Science, Business Management
William Paterson University, Wayne, NJ
2014
Experience
Bartender, BM Liquors
* Prepare and serve drinks and beverages to patrons following regular recipes
* Mix ingredients such as soda, water, and sugar to prepare cocktails
* Anticipate guests’ needs to decide if additional service is needed
* Operate register and verification machines
* Order required liquor and supplies
* Display bottled goods and glasses to make smart look
* Slice and pit fruit for garnishes
* Collect money and give change for drinks served
* Clean and sanitize bar and equipment and replenish supplies
5/2013-present
Hotel Front Desk Clerk, Days Inn
* Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions
* Ensured that all wake up calls were handled on time and appropriately
* Posted charges of room, food and beverage, phone, compute guest bills using online system
* Represented the Hotel in regard to guest complaints and situations that require instant action
* Hands-on experience in computing bill, collecting payment and making change
* Arranged Housekeeping Reports
* Ensured the desk was always attended
10/2012 – 5/2013
Sales Associate/Key Holder, Payless Shoe Source,
* Greeted customers and determined their needs and wants
* Recommended merchandise based on individual requirements
* Advised customers on utilization and care of merchandise
* Provided advice to clients regarding particular products
* Answered customers’ queries and concerns
* Quoted prices and discounts
* Accepted payment through cash, check and credit card
* Assisted in display of merchandise
* Maintained sales records for inventory control and responsible for opening and closing store
4/2009-4/2012
Sales Associate/Key Holder, Five Below
* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
* Prevented store losses using awareness, attention to detail and integrity.
* Computed accurate sales prices for purchase transactions.
* Cross-trained and provided back-up for other customer service representatives when needed.
* Worked as a team member performing cashier duties, product assistance and cleaning.
5/2007-3/2009
Memberships & Affiliations
Omega Phi Chi Multicultural Sorority, Inc.
* Served as Public Relations Officer
* Developed and implemented new fundraising program for social sorority, which raised money for local charity
* Organized advertising promotions
References Available on Request
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