Customer Service Sales
Resume:
Antonio R. Castillo
***** ********* ****** ( Saugus, California 91350
H: 661-***-**** ( M: 661-***-**** ( EM: abkna6@r.postjobfree.com
summary of qualifications
Highly successful administrative services provider with a proven track
record and verifiable 25 year history of contributing to double-digit
corporate profits through high-caliber operational and customer service
support for multiple offices employing 300+ personnel. Detail-oriented
professional consistently ensuring the timely delivery of standard and high
profile projects and initiatives through the expert delivery of key
foundational support. Facile communicator easily interacting with multi-
level audiences.
professional experience
Lockton Insurance Brokers, LLC 1996-2009
725 S. Figueroa Street, 35th Floor, Los Angeles, California, 90017 ( Tel:
Orchestrated the timely and optimal delivery of 40+ electronic support
services to 300+ internal associates and executive sales personnel in the
Los Angeles, San Diego and Irvine offices. Established network directory
structure to accommodate file storage. Provided help desk support as well
as training of receptionists and backup duty for receptionists.
. Delivered fundamental support to executive leaders, sales staff, and
internal/external clients at multiple sites with 40+ client
deliverables and services.
. Calendar maintenance for project delivery due dates and times,
personnel vacations, sick leave, and absence due to training in order
to sustain proper staffing levels for acceptable standards of customer
service.
. Developed and implemented work order tracking and reporting procedures
resulting in improved delivery of rush requests and reporting of product
success, unit needs, and information to determine departmental staffing
requirements.
. Conducted or attended meetings with unit managers, executives and
internal associates to determine departmental or individual service
requirements.
. Planned and executed multi-site unit meetings to discuss workflow issues,
corporate communications, new marketing materials and products, and new
product and workflow software, strategy and execution.
. Developed and implemented software strategies for a more professional and
complete client deliverable.
. Authorized or disapproved expense reports based on company policy.
. Ensured the timely order and delivery of administrative supplies,
including stationary, printing materials, and equipment maintenance
kits.
. Recognized need for improving customer service by implementing PC
friendly insurance forms using existing software. This strategy resulted
in a catalogue of over 900 insurance forms, decreasing form delivery time
over 50%, as well as providing a cost effective service solution by not
having to purchase new software with hundreds of end user licenses.
. Created engineering reports, forms, PowerPoint sales presentations,
brochures, cd's and dvd's, response for proposals, correspondence, memos,
faxes, etc., through data input by typing from hardcopy, transcription,
or hardcopy scanning to conversion to Word or Excel; supporting
executives and internal associates, contributing to double digit revenue
growth for 12 years.
. Image and graphics creation and enhancement for use in presentations,
reports, websites, interactive CD's and DVD's and other client
deliverables.
. Developed sales presentations, marketing materials, product updates,
brochures and invitations for company sponsored seminars, and diverse
client deliverables. Utilized Word and Excel incorporating mail merge
fields to provide customized materials and labels or envelopes for client
delivery.
Antonio R. Castillo ( Page 2 ( abkna6@r.postjobfree.com
professional experience (continued)
Jardine Insurance Brokers, inc. 1985-1996
(Now Aon Consulting), 707 Wilshire Boulevard, Suite 2600 Los Angeles, CA
90017 ( Tel: 213-***-****
MANAGER, WORD PROCESSING DEPARTMENT
Directed the growth of the department to 8 employees supporting 300+
personnel. Assessed existing software/hardware and personnel needs.
Evaluated service and product development while fielding new hire
interviews and staff reviews. Execution of telephone and LAN administration
functions.
. Daily monitoring, prioritization and distribution of thousands of
incoming projects yearly via personal delivery, telephone and e-mail
requests providing efficient project delivery and customer service.
. Creation of engineering reports and Powerpoint sales presentations
utilizing complex charts, graphs and images, correspondence, memos,
faxes, etc., through data input by typing from hardcopy, transcription,
or hardcopy scanning to conversion to Wordperfect or Lotus; supporting
executives, internal associates and external clients.
. Conduct or attend meetings with unit managers, executives and internal
associates to determine departmental or individual product and
assistance requirements in order to enhance customer service.
. Conduct interviews with job candidates; arrange and conduct employee
reviews which contribute to successful team development and timely
project completion.
. Formulated numerous monthly accounting reports documenting production
and coverage types for submission to executive leaders. Crafted diverse
documentation, marketing presentations, sales presentations and
engineering reports.
. Cemented corporate image by training front-line staff to professionally
handle 250+ phone lines using qualitative customer service.
. Managed telephone switch, handled moves, adds and changes as well as
software backup, maintenance and telephone use reports.
PROFESSIONAL DEVELOPMENT
Novell Network CNA/CNE Certifications
Rolm Customer Service Engineer Certification
Supervision and Management Courses
Software Courses
TECHNICAL SKILLS
Windows Vista/XP
Microsoft Office
Adobe Acrobat 8.0 Professional
Adobe Photoshop/Illustrator
Omnipage Pro
Hewlett Packard Scanning
Peoplesoft
Sharepoint
Typing Speed 70wpm at 100% accuracy
Office machines including but not limited to scanners,
color printers and copiers, cameras, fax machines, binding equipment,
high volume CD and DVD burners, and receptionist phone lines.
AWARD
"We Live Service" Award
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