Customer Service Manager
Resume:
Dee Hodges Herrin
Portland, OR 97211
abkn9o@r.postjobfree.com
Skill Summary Skilled Medical Assistant with knowledge of clinical and
administrative healthcare and a background in retail management
and banking. Experienced in developing and implementing
competitive programs and services. Exceptional organizational,
analytical, and managerial skills. Strive to provide excellent
patient care and contribute to the well-being of the community.
Experience Dr. Arnold L. Petersen II, M.D.,P.C., Portland, August
OR 2010-Sept. 2010
Extern
Performed Patient check-in, vital signs, Pap
test preparation, patient rooming, room
clean-up/restocking, instrument sterilization,
injections
Assisted with laboratory procedures,
urinalysis, venipuncture, CBC/ February
cholesterol/pregnancy/liver function testing, 2010-Present
Hemocult testing, minor surgery procedures,
extern training July 2009-Aug
Practiced administrative skills such as using 2010
Centricity, chart filing, Rx, organizing
superbills, making reminder calls, assisting
with patient calls
Concorde Career College, Portland, OR
HIPAA and CPR certified, proficient in vital
signs, administrative/clinical skills,
hematology/blood draws, EKGs, urinalysis, ICD-9 May 2008 - May
Coding 2009
US Bank, Portland, OR
Teller
Responsible for waiting on customers, balancing
cash drawer, keeping accurate totals,
customer service and cross-selling bank
products.
Implement and maintain policies and procedures,
ensuring compliance with federal banking
regulations, customer contact and conflict
resolution, and overdraft authorization.
Consistently promoted core values of US Bank
and helped customers achieve their financial
goals and dreams
Hancock Bank, Hattiesburg, MS
Branch Ops Manager
Responsible for supervising 3 employees and
branch operations for Hattiesburg office with a
total of $10 million in assets
Managed daily operations, including opening and
closing of branch, implementing and maintaining
policies and procedures, ensuring compliance
with federal banking regulations, customer
contact and conflict resolution, and overdraft
authorization.
Received an exemplary audit after working as
manager for only six months.
Hancock Bank, Petal, MS May 2007 - May
2008
Teller
Responsible for waiting on customers, balancing
cash drawer, keeping accurate totals, customer
service and cross-selling bank products.
Consistently promoted core values of Hancock
Bank and helped customers achieve their
financial goals and dreams through probing for
opportunities.
Consistently ranked as a top sales associate in
teller contests and on quarterly evaluations
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Volunteer Work
Compassion SE, Portland, OR
Welcomed Patients to the free clinic and
assisted with check-in. Directed patients to
Medical, Chiropractic, Dental, or Pet Care
needs and provided help with a translator when
necessary
June 2010
Honors & Phi Kappa Phi Honor Society, Beta Gamma Sigma May 2003 - May
Activities International Business Honor Society, 2007
Mississippi State Concert Choir and Chamber
Education Singers, and Who's Who Among College Students
Medical Assisting, Concorde Career College,
Portland, OR
B.S.B.A in Marketing, Mississippi State
University, Starkville, MS
Associate of Arts, Meridian Community College,
Meridian, MS
February
2010-Present
May 2005- May
2007
May 2003 - May
2005
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